1GLOBAL
Telecommunications
InternshipPosition-TechnicalCustomerService
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Internship Position - Technical Customer Service at 1GLOBAL. Skills: Customer service, Telecommunications. Support resolution of technical queries. Support resolution of operational queries”
Industry & Context.
Analytical skills; Problem-solving skills; Troubleshooting
What They're Looking For.
Must Have
Written and verbal communication skills in English, Proactive mindset and willingness to learn, Good analytical and problem-solving skills, Interest in technology, telecommunications, and customer operations, Comfortable working in a collaborative and fast-paced environment, Good organizational and teamwork skills, Basic knowledge of Microsoft Office tools, Basic knowledge of collaborative platforms
Nice to Have
Familiarity with ticketing systems, Familiarity with CRM platforms, Basic understanding of mobile telecommunications, Basic understanding of connectivity, Basic understanding of GSM, Basic understanding of VoIP technologies, Experience working in multicultural environments, Experience working in international environments
What You'll Do.
Support resolution of technical queries
Support resolution of operational queries
Assist with investigation of customer cases
Assist with follow-up of customer cases
Monitor support tickets
Update support tickets
Work closely with Technical Support
Work closely with internal teams
Document troubleshooting steps
Document customer interactions
Support Service Account Managers
Contribute ideas to internal processes
Contribute ideas to team workflows
Develop knowledge of mobile telecommunications services
Develop knowledge of calls
Develop knowledge of SMS
Develop knowledge of data
Develop knowledge of eSIM solutions
How You'll Work.
Team & Collaboration
Customer Support teams; Technical Support teams; Different internal teams
Full Job Description
**About Us** **1GLOBAL** is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than **70 million people and devices globally** , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding **US$200 million** and profits of over **US$25 million** , we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader **shaping the future of global telecommunications**. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to **500 experts across 15 countries** is united by a single ambition: to r
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