Experian
data and technology
InternshipITServiceQuality
“Internship - IT Service Quality at Experian. Skills: service quality management, process improvement, stakeholder management. Support the Digital Workplace Enablement team.. Ensure highest standards of service quality.”
What You'll Achieve.
ensuring the highest standards of service quality; maintain a focus on service quality; Report on program success and metrics; service quality scoring system
Industry & Context.
analytical skills; ability to interpret data and make informed decisions; researching in ServiceNow
What They're Looking For.
Must Have
Bachelor’s degree in Business Administration, Information Technology, or a related field., Proven experience in service quality management, preferably within a digital workplace or IT support environment., analytical skills with the ability to interpret data and make informed decisions., Excellent communication and interpersonal skills., Ability to drive change and influence others without direct authority., Experience with performance management and employee development.
What You'll Do.
Support the Digital Workplace Enablement team.
Ensure highest standards of service quality.
Review ticket quality.
Identify process and quality improvement plans.
Develop strategies to maintain service quality focus.
Assist in managing service quality program.
Collaborate with leadership and vendors.
Review support tickets for quality assurance.
Develop and promote innovative strategies.
Report on program success and metrics.
Drive accountability for adherence to quality standards.
Contribute to performance management discussions.
Respond to escalations.
Foster effective communication and collaboration.
How You'll Work.
Team & Collaboration
Collaborate with regional operational leadership.; Drive change within their organization and vendor contractors.; Drive accountability for adherence to quality standards among cross-functional teams.; Foster effective communication and collaboration across and among all support teams.
Communication Scope
Excellent communication and interpersonal skills.
Process & Methodology
process management, continuous improvement
Applying for this Internship - IT Service Quality role?
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