BrainStorm
SaaS
Internship|CustomerEngagement
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Internship | Customer Engagement at BrainStorm. Skills: Customer engagement, Digital adoption. Proactively reach out to free account holders. Understand customer goals”
What You'll Achieve.
Help customers get real value; Kickstart journey towards launching; Move from 'we have access' to 'people are using this'
Industry & Context.
20 hr. per week internships, Summer through next semester
What They're Looking For.
Must Have
Any experience working with people
Nice to Have
Customer service experience, Tutoring experience, Retail experience, Coaching experience, Coordination experience
What You'll Do.
Proactively reach out to free account holders
Understand customer goals
Help customers get started
Direct customers towards resources
Launch first adoption program
Schedule appointments for advisor
Consult with customer
Monitor customer progress
Follow up with encouragement
Follow up with next steps
Flag customers for upgrade
Share learnings internally
How You'll Work.
Team & Collaboration
Internal BrainStorm team members
Full Job Description
## Description Company BrainStorm is a B2B SaaS company that drives digital adoption and organizational change for outstanding companies around the world, including PepsiCo, American Express, Land O'Lakes, Inc., Mattel, Inc., Panasonic, Merck Company, and more. BrainStorm thrives on a dynamic and fun-loving atmosphere, paired with a steadfast commitment to excellence. Our high-performing team is composed of self-starters who play a pivotal role in driving our success. Once we walk through the door, it’s definitely ‘Go Time’. Opportunity Join the award-winning BrainStorm team as an Engagement Coordinator Intern, working directly with customers to help them get real value from the BrainStorm platform. You'll build relationships with free account holders, helping kickstart journey towards launching their first adoption experience, and help them move from "we have access" to "our people are actually using this." This isn't a passive role. You'll be proactive, organized, and hands-on — helping customers take action and build momentum with their user base. We know coordinating calendars is nobody's idea of a good time. So we built a faster path. After submitting your application, you can complete your screening conversation right away with our AI recruiting assistant — on your schedule, no back-and-forth required. It covers the same ground as a standard screening call: the role, your background and what you're looking for. A member of our team reviews every conversation before any decision is made. You're not being evaluated by an algorithm — you're just skipping the part where two people try to find a time that works for both of them. ## As an Engagement Coordinator Intern, you will Proactively reach out to free account holders to understand their goals and help them get started Direct customers towards the resources for launching their first adoption program using BrainStorm Schedule appointments for an advisor to consult with the customer Monitor customer progr
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