University of Miami
Healthcare
InternationalPatientCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“International Patient Coordinator at University of Miami. Skills: Patient coordination, Medical services, Relationship management. Manage medical services cycle. Meet patient and family needs”
What You'll Achieve.
Ensure positive patient experience
Industry & Context.
Troubleshooting
On-call after-hours
What They're Looking For.
Must Have
Associate degree in related field, Minimum 1 year relevant work experience, Process confidential information with discretion, Work independently or collaboratively, Proficiency in computer software, Maintain effective interpersonal relationships, Communicate effectively oral and written
Nice to Have
Oncology cases assigned, Work closely with SCCC Nurse Navigators, Receive Site Disease training, Follow SCCC Nurse Navigation Check Lists, Request and obtain oncology medical records, Advise SCCC Nurse Navigators on transfers, Review patient financial responsibility
What You'll Do.
Manage medical services cycle
Meet patient and family needs
Troubleshoot problems expeditiously
Involve department service ambassadors
Schedule appointments
Verify insurance coverage
Gather pertinent data
Prepare pricing and packages
Obtain diagnosis information
Obtain letters of agreement
Collect additional funds
Develop professional relationships
Maintain professional relationships
Resolve transportation problems
Serve as on-call contact
Provide after-hours assistance
Adhere to policies and procedures
Safeguard University assets
Answer emails and calls
Ensure patient needs met
Request medical records
Advise Nurse Navigators
Review patient financial responsibility
Advise on cost estimates
Advise on bundle packages
How You'll Work.
Team & Collaboration
Collaborate with physicians; Work with Nurse Navigators; Work with UHI Finance
Communication Scope
Oral communication; Written communication
Full Job Description
**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). **CORE JOB SUMMARY** The International Patient Coordinator organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System. The incumbent acts as a liaison between referral sources, patients, hospitals, and physicians who contact UHealth International for assistance with healthcare needs. Additionally, this employee works independently to ensure that medical services are coordinated in a timely, accurate, and courteous manner according to established guidelines. **CORE JOB FUNCTIONS** 1\. Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit. 2\. Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors. 3\. Schedules appointments and verifies insurance coverage. 4\. Gathers all pertinent data from international patients, referring physicians, and payers. 5\. Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds. 6\. Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families. 7\. Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities. 8\. Serves as on-call, after-hours contact to provide UHealth International pati
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