Dr. Squatch

InternationalOperationsManager

£65–95k ~AI est. London, England, United Kingdom; Manchester, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“International Operations Manager at Dr. Squatch. Skills: International expansion, Retail fulfillment, B2B fulfillment, 3PL management. Own day-to-day fulfillment operations. Manage order management”

What You'll Achieve.

Manage performance against SLAs; Manage performance against OTIF; Reduce cost; Improve service levels; Scale with business

Industry & Context.

Problems you'll solve

Independent judgment; Drive resolution; Issue investigation; Surface trends; Bring recommendations

Eligibility Requirements

Semi-frequent travel, Occasional travel to HQ

What They're Looking For.

Must Have

5+ years fulfillment experience, 5+ years logistics experience, 5+ years supply chain experience, 5+ years operations experience, UK and EU Retail channels experience, UK and EU B2B channels experience, Operate independently, Manage priorities without oversight, Manage 3PL relationships, Hold external partners accountable, Familiarity with routing guides, Familiarity with EDI, Familiarity with labeling standards, Familiarity with chargeback management, Experience working in ERP, Analytical skills, Comfort with operational data, E-commerce experience, DTC experience, CPG experience, Excellent written communication, Excellent verbal communication, Highly organized, Manage multiple workstreams

Nice to Have

Orderful EDI experience, NetSuite experience, Amazon marketplace operations exposure, German language proficiency

What You'll Do.

Own day-to-day fulfillment operations

Manage order management

Manage inventory management

Manage routing guide compliance

Manage freight providers

Serve as primary point of contact

Manage display providers

Manage performance against SLAs

Manage performance against OTIF

Drive accountability with partners

Drive resolution with partners

Build working operational relationships

Manage UK retail accounts

Manage EU retail accounts

Lead coordination with Planning teams

Lead coordination with Inventory teams

Lead coordination with Supply Chain teams

Align inbound shipments

Align stock positions

Own onboarding of new retail partners

Manage operational setup

Manage EDI integration

Manage go-live readiness

Investigate EDI issues

Provide cross-channel coverage

Support DTC operations

Support Amazon operations

Track fulfillment KPIs

Report fulfillment KPIs

Bring recommendations

Collaborate with Compliance

Collaborate with Legal

Ensure fulfillment meets regulatory requirements

Support Canadian fulfillment operations

Identify operational improvement initiatives

Drive operational improvement initiatives

Improve service levels

How You'll Work.

Team & Collaboration

Cross-functional coordination; Planning teams; Inventory teams; Supply Chain teams; Retail Sales teams; Ops Excellence teams; Compliance teams; Legal teams; Finance stakeholders

Communication Scope

Written communication; Verbal communication; Represent team clearly; Make decisions independently

Full Job Description

Why We Exist and What We Do: At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! About the Role: This is a newly created role built to support Dr. Squatch's international expansion, with a primary focus on Retail and B2B fulfillment across our UK and EU markets. You'll own day-to-day operations across international retail accounts, manage 3PL and display provider relationships, and lead cross-functional coordination with Planning, Inventory, Supply Chain, Retail Sales, Ops Excellence, and Compliance. Your external-facing world will be largely UK and EU-based, including 3PL partners, display providers, and retail/B2B accounts. There is also potential for involvement supporting our Canadian 3PL operation in Toronto. Because our HQ team operates on Pacific Time, you'll be the operational owner for most of the European working day. That requires strong independent judgment, clear communication, and the ability to drive things forward across DTC and Amazon channels as needed before HQ comes online. This role will report to the Associate Director of Retail Fulfillment. This is a full-time hybrid role with benefits based out of our London office, with semi-frequent travel to key 3PL and retail partner sites across the UK and Europe, and occasional travel to our Marina del Rey, CA headquarters. Key Responsibilities: Own day-to-day Retail and B2B fulfillment operations across UK and EU markets, including order management, inventory management, routing guide compliance, freight

Free ATS check

Applying for this International Operations Manager role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Greenhouse

  • Create a Greenhouse profile before applying — it saves time across multiple applications.
  • Upload your resume as a PDF; the parser handles it better than Word.
  • Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
  • Enable email notifications to track application status in real time.

ANONYMOUS · UNFILTERED

What do employees actually say about Dr. Squatch?

Real rants from real employees. Read before you apply.

Read Company Rants →