Dr. Squatch
InternationalOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“International Operations Manager at Dr. Squatch. Skills: International expansion, Retail fulfillment, B2B fulfillment, 3PL management. Own day-to-day fulfillment operations. Manage order management”
What You'll Achieve.
Manage performance against SLAs; Manage performance against OTIF; Reduce cost; Improve service levels; Scale with business
Industry & Context.
Independent judgment; Drive resolution; Issue investigation; Surface trends; Bring recommendations
Semi-frequent travel, Occasional travel to HQ
What They're Looking For.
Must Have
5+ years fulfillment experience, 5+ years logistics experience, 5+ years supply chain experience, 5+ years operations experience, UK and EU Retail channels experience, UK and EU B2B channels experience, Operate independently, Manage priorities without oversight, Manage 3PL relationships, Hold external partners accountable, Familiarity with routing guides, Familiarity with EDI, Familiarity with labeling standards, Familiarity with chargeback management, Experience working in ERP, Analytical skills, Comfort with operational data, E-commerce experience, DTC experience, CPG experience, Excellent written communication, Excellent verbal communication, Highly organized, Manage multiple workstreams
Nice to Have
Orderful EDI experience, NetSuite experience, Amazon marketplace operations exposure, German language proficiency
What You'll Do.
Own day-to-day fulfillment operations
Manage order management
Manage inventory management
Manage routing guide compliance
Manage freight providers
Serve as primary point of contact
Manage display providers
Manage performance against SLAs
Manage performance against OTIF
Drive accountability with partners
Drive resolution with partners
Build working operational relationships
Manage UK retail accounts
Manage EU retail accounts
Lead coordination with Planning teams
Lead coordination with Inventory teams
Lead coordination with Supply Chain teams
Align inbound shipments
Align stock positions
Own onboarding of new retail partners
Manage operational setup
Manage EDI integration
Manage go-live readiness
Investigate EDI issues
Provide cross-channel coverage
Support DTC operations
Support Amazon operations
Track fulfillment KPIs
Report fulfillment KPIs
Bring recommendations
Collaborate with Compliance
Collaborate with Legal
Ensure fulfillment meets regulatory requirements
Support Canadian fulfillment operations
Identify operational improvement initiatives
Drive operational improvement initiatives
Improve service levels
How You'll Work.
Team & Collaboration
Cross-functional coordination; Planning teams; Inventory teams; Supply Chain teams; Retail Sales teams; Ops Excellence teams; Compliance teams; Legal teams; Finance stakeholders
Communication Scope
Written communication; Verbal communication; Represent team clearly; Make decisions independently
Full Job Description
Why We Exist and What We Do: At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! About the Role: This is a newly created role built to support Dr. Squatch's international expansion, with a primary focus on Retail and B2B fulfillment across our UK and EU markets. You'll own day-to-day operations across international retail accounts, manage 3PL and display provider relationships, and lead cross-functional coordination with Planning, Inventory, Supply Chain, Retail Sales, Ops Excellence, and Compliance. Your external-facing world will be largely UK and EU-based, including 3PL partners, display providers, and retail/B2B accounts. There is also potential for involvement supporting our Canadian 3PL operation in Toronto. Because our HQ team operates on Pacific Time, you'll be the operational owner for most of the European working day. That requires strong independent judgment, clear communication, and the ability to drive things forward across DTC and Amazon channels as needed before HQ comes online. This role will report to the Associate Director of Retail Fulfillment. This is a full-time hybrid role with benefits based out of our London office, with semi-frequent travel to key 3PL and retail partner sites across the UK and Europe, and occasional travel to our Marina del Rey, CA headquarters. Key Responsibilities: Own day-to-day Retail and B2B fulfillment operations across UK and EU markets, including order management, inventory management, routing guide compliance, freight
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