Lyra Clinical Associates
Healthcare
InternationalAffiliate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“International Affiliate at Lyra Clinical Associates. Skills: Customer Success, Client Relationship Management. Manage customer relationships. Drive customer retention”
Industry & Context.
What They're Looking For.
Must Have
3+ years of experience in customer success, Experience with CRM software, Experience with customer onboarding, Experience with customer retention, Experience with customer satisfaction, Experience with value realization
Nice to Have
Experience in a clinical setting, Experience with healthcare technology
What You'll Do.
Manage customer relationships
Drive customer retention
Ensure customer satisfaction
Facilitate value realization
Onboard new customers
Develop and execute customer success plans
Identify and mitigate churn risks
Gather customer feedback
Advocate for customer needs internally
Track customer health metrics
Conduct regular customer check-ins
Provide product support and guidance
Identify upsell and cross-sell opportunities
Collaborate with sales and product teams
How You'll Work.
Team & Collaboration
Sales teams; Product teams
Full Job Description
## Description About Lyra Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates. Role Overview As an Affiliate, you will manage your own clinical caseload on a flexible, contractual basis. You will accept cases referred by Lyra’s global corporate clients, providing short-term, goal-oriented counseling to employees and their dependents. You will maintain full autonomy over your practice, choosing your own hours and case volumes while benefiting from Lyra’s clinical tools, administrative support, and professional training. Clinical Care Delivery: Provide high-quality, short-term counseling (typically 1 to 8 sessions per case) to corporate employees and their families facing stress, burnout, grief, relationship challenges, or mild-to-moderate anxiety and depression. Evidence-Based Practice: Utilize evidence-based modalities, such as Cognitive Behavioral Therapy (CBT), Solution-Focused Brief Therapy (SFBT), or Acceptance and Commitment Therapy (ACT), tailored to an EAP context. Cultural & Linguistic Adaptation: Deliver care in a culturally sensitive, empathetic manner, adapting clinical frameworks to the unique cultural norms, familial structures, and workplace dynamics of Senegal Administrative
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