War Child Alliance
Non-Profit
InternalsOnly:CRMPlatformSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Internals Only: CRM Platform Specialist at War Child Alliance. Skills: Salesforce platform, SaaS applications, Service management. Own end-to-end administration. Lead Salesforce platform delivery”
Industry & Context.
Root cause analysis; Issue prevention; Problem solving
What They're Looking For.
Must Have
End-to-end administration, Delivery of Salesforce platform, Support of Salesforce platform, Continuous improvement of Salesforce, Salesforce platform administration, User management, Roles and permissions, Workflows and automation, Data models, Platform configuration, ITIL service management processes, Incident management, Service request management, Problem management, Change management, Release management, Escalation pathways, System integration, Data flows, Data integrity, User support, User adoption, Documentation, Training, Resolution of recurring issues
Nice to Have
Technical administration of SaaS applications, Service ownership of SaaS applications, Structured service-led approach, Strengthen integration and alignment, Business applications workflows, Data flows across organization, Enterprise systems landscape, Unit4 Business World, Cloud-based tools, Stable and integrated ecosystem, Scalable and supportable implementation, Managed services operation, Enhancement over time, Changing operational needs, Changing organizational needs, Requirements gathering, Solution design, Configuration, Testing, Deployment, Release management, System performance monitoring, Reliability monitoring, Service levels monitoring, User experience monitoring, Root cause analysis, KPI tracking, Issue prevention, Process enhancements identification, Automation opportunities identification, Roadmap priorities identification, Salesforce supporting SaaS applications, Alignment across Salesforce, Alignment across Unit4, Alignment across connected business systems, First-line support, Second-line support, Liaising with vendors
What You'll Do.
Own end-to-end administration
Lead Salesforce platform delivery
Support Salesforce platform
Drive Salesforce platform improvement
Drive implementation cycles
Deliver enhancement cycles
Gather business requirements
Design Salesforce solutions
Configure Salesforce environment
Test Salesforce solutions
Deploy Salesforce solutions
Manage Salesforce releases
Translate business requirements
Prioritize business requirements
Design SaaS solutions
Administer Salesforce environment
Optimize Salesforce environment
Manage platform configuration
Own ITIL service management
Manage service requests
Manage escalation pathways
Monitor system performance
Monitor service levels
Monitor user experience
Improve system performance
Improve service levels
Improve user experience
Perform root cause analysis
Lead continuous improvement
Identify process enhancements
Identify automation opportunities
Identify roadmap priorities
Ensure system integration
Ensure data integrity
Ensure alignment across systems
Oversee user adoption
Oversee documentation
Resolve recurring issues
Coordinate internal stakeholders
Coordinate implementation partners
Ensure timely delivery
Ensure accountability for outcomes
Maintain core applications
Safeguard core applications
Ensure system stability
Align with user needs
Align with business needs
Safeguard data accuracy
Safeguard data consistency
Safeguard application logic
Align with business processes
Align with business controls
Coordinate application testing
Coordinate system upgrades
Coordinate change deployments
Ensure user readiness
Deliver first-line support
Deliver second-line support
Maintain system interfaces
Ensure seamless data exchange
How You'll Work.
Team & Collaboration
Business stakeholders; Suppliers; Internal IT colleagues; Cross-functional teams
Process & Methodology
Release management, Roadmap priorities
Full Job Description
Your mission The Platform Specialist (CRM) plays a key operational and strategic role in ensuring the availability, reliability, security, and ongoing improvement of War Child Alliance’s Salesforce platform as a business-critical global service. The role is responsible for the administration, delivery, maintenance, and optimization of the Salesforce environment, ensuring the platform remains stable, secure, scalable, and aligned with evolving organizational needs. This includes hands-on administration, configuration, implementation, release management, access control, integrations, incident resolution, documentation, and continuous service improvement. In addition to Salesforce, the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization, applying the same structured and service-led approach. The position ensures these systems are effectively governed, supported, maintained, and continuously improved, while also strengthening the integration and alignment between business applications, workflows, and data flows across the organization. Working within War Child Alliance’s wider enterprise systems landscape, including Salesforce, Unit4 Business World, and other cloud-based tools, the Application Platform Lead (CRM) ensures that business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders, suppliers, and internal IT colleagues to ensure that Salesforce and related SaaS platforms are implemented in a scalable and supportable way, operated as managed services, and enhanced over time to meet changing operational and organizational needs. The role is intended to be staffed in within a Country Office, in line with War Child Alliance’s wider strategy to increasingly co-locate global resources closer to program and operational delivery. Embedding Salesforce platform administration within a Country Office environment will help strengthen
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