Kinsta
Internal Support
InternalToolsDeveloper
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Internal Tools Developer at Kinsta. Skills: Internal tools development, API integration, AI implementation. Develop custom tools. Refine custom tools”
What You'll Achieve.
Maximize team efficiency; Deliver world-class support; Deliver customer service
Industry & Context.
Problem solving; Anticipate challenges; Proactively anticipate solutions; Think bigger; Think deeper
What They're Looking For.
Must Have
Fluent in English, Excellent communication skills, Ability to work independently, Meet deadlines, Take personal ownership of outcomes, Communicate early if timelines are at risk, Python experience, Quart experience, FastAPI experience, Async patterns experience, Pytest experience, TypeScript experience, JavaScript experience, Node.js experience, MySQL experience, REST API structure experience, JWT authentication experience
Nice to Have
LLM API integration experience, OpenAI API integration experience, Gemini API integration experience, Anthropic API integration experience, GitHub Actions experience, CI/CD experience, Linux server administration experience, Systemd experience, Nginx experience, PM2 experience, SSH experience, Rsync experience, Bash experience, Redis experience, Pub/sub experience, Task queuing experience, PHP experience, WordPress ecosystem experience, Svelte experience, SvelteKit experience, Chrome Extension development experience, Intercom API experience, GraphQL experience
What You'll Do.
Integrate with core platforms via APIs
Augment team member workflows
Increase team efficiency
Increase team effectiveness
Leverage AI in feature development
Enhance team member workflows
Enhance team member abilities
Administer servers for internal tooling
Operate servers for internal tooling
Assist end users on custom tools
Assist end users on applications
How You'll Work.
Team & Collaboration
Small team environment
Communication Scope
English fluency; Excellent communication
Process & Methodology
Jira ticket analysis
Full Job Description
## Description Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers. That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first. As an Internal Tools Developer, you'll use your development skills, curiosity, ingenuity, and passion to solve problems to build and maintain custom tools for our customer service teams (Technical Support, Billing, Customer Success, Malware & Abuse, and Migrations). In this role, you'll be instrumental in empowering and enabling our teams to maximize their efficiency as they deliver the world-class support and customer service Kinsta is known for. ## What You'll Do Develop and refine specialized custom tools, integrating with core platforms via APIs to pull and push necessary data, designed to augment team member workflows and increase efficiency and effectiveness. Logically and sensibly leverage AI in applicable feature development projects to further enhance team member workflows and abilities. Assist with the administration and operation of servers that house internal tooling. Provide assistance to end users (colleagues) on custom-developed tools and applications ## What You Bring To The Role You are completely fluent in English with excellent communication skills You possess a deep-seated curiosity and a passion for professional growth, constantly seeking to refine your technical expertise and soft skills alike The ability to work independently in an extremely small team, ask probing questions, and proactively anticipate challenges and potential solutions A p
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