Ten Group
Leisure, Travel & Tourism
InternalSupportServiceSpecialist
“Internal Support Service Specialist at Ten Group. Skills: Flight ticketing, GDS, Online booking support. Deliver back-office travel support. Provide complex flight ticketing expertise”
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Expert GDS knowledge, Amadeus GDS, NDC systems, BSP Link, Airline rules, IATA, BSP, Fare structures, Online travel platforms, Booking issue resolution, Analytical skills, Problem-solving skills, Attention to detail, Professional handling of escalations, High-pressure situations, Excellent written communication, Excellent verbal communication, Commercial awareness, Supplier engagement, Work independently, Work collaboratively, Experience with high-net-worth environments, Customer-focused, Service excellence, Accountable, Trustworthy, Adaptable, Fast-paced global environments
Nice to Have
Exposure to NDC, Exposure to APIs, Modern travel distribution systems
What You'll Do.
Deliver back-office travel support
Provide complex flight ticketing expertise
Resolve online booking issues
Liaise with technical teams
Support internal stakeholders
Maintain service continuity
Support revenue integrity
Process airline disputes
Issue airline tickets
Enhance member journey
Reissue flight tickets
Refund flight tickets
Perform pre-ticketing checks
Support financial processes
Book Centurion Travelling services
Prepare confirmations
Deliver support for online travel bookings
Handle online changes
Handle online cancellations
Handle online confirmations
Serve as internal contact for online booking queries
Handle failed transactions
Handle incomplete transactions
Escalate to technical teams
Involve relevant specialists
Provide expert support to Travel Lifestyle Managers
Provide expert support to internal teams
Manage staff travel requests
Manage staff travel quotes
Maintain accurate member profiles
Maintain loyalty information
Update CRM member profiles
Escalate system incidents
Provide administrative support
Provide cross-functional back-office support
Communicate online booking confirmations
Communicate schedule changes
Communicate booking disruptions
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Member-facing specialist teams
Communication Scope
Written communication; Verbal communication
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