InternalSupportEngineer2ndLine

**We’re Hiring – Internal Support Engineer 1st/2nd Line** **Salary – Up to £27,000 (DOE)** **Location – Shoreham-by-Sea** ### **Support our success as a 1st/2nd Line Internal Support Engineer at Focus Group** ### **Who we are** At Focus Group, we’ve been connecting businesses with brilliant technology since 2003. Today, we support over 30,000 customers across the UK and are proud to be one of the UK’s fastest-growing tech providers — recently joining the exclusive list of privately owned ‘unicorn’ businesses with a $1bn valuation. ### **What we’re looking for** We’re looking for a confident and capable high **1st/2nd Line Internal Support Engineer** to deliver outstanding IT support to our colleagues. You’ll be someone who loves problem-solving, thrives in a collaborative environment, and is happy working through tickets both independently and alongside a wider team. You’ll be: ✔ Experienced in IT support, ideally in a managed services or helpdesk environment ✔ Strong on both technical troubleshooting and clear communication ✔ Organised, proactive, and capable of prioritising your workload effectively ✔ Approachable and reliable, with a strong sense of accountability ✔ Always looking for ways to improve and deliver top-class service ### **What’s in it for you?** * **Generous leave** – 24 days’ holiday plus bank holidays and a day off for your birthday * **Give back** – Paid volunteering days to support causes close to your heart * **Referral rewards** – Earn extra by helping us grow our team through referrals * **Sociable culture** – Regular events, socials, and celebrations throughout the year * **Career development** – Be part of a growing internal IT team with opportunities to grow your skill set ### **What will you do?** As a 2nd Line Internal Support Engineer, you’ll provide both remote and on-site technical support to our people across the business, ensuring IT issues are resolved quickly and effectively within agreed SLAs. Your key responsibilities will inclu