Heidelberg Materials UK
construction materials
InternalSalesAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Internal Sales Agent at Heidelberg Materials UK. Skills: Internal Sales, Customer Service, Sales Management, Sales Administration, Order Management. Proactively generate new business through structured outbound calls and targeted follow-ups.. Manage and grow an existing portfolio of customers, following agreed call plans and objectives.”
What You'll Achieve.
Volume and margin performance for allocated plants; Growth in customer numbers; Increase in value-added products (VAPs); Cash sale volume and margin; Reduction in customer queries; Number of quotations generated; Quote turnaround time
Industry & Context.
What They're Looking For.
Must Have
communication and relationship-building skills, A proactive, sales-driven mindset, Excellent organisational and administrative skills, Ability to work collaboratively within a team, Customer-focused with a commitment to service excellence
Nice to Have
Previous sales or customer service experience
What You'll Do.
Proactively generate new business through structured outbound calls and targeted follow-ups.
Manage and grow an existing portfolio of customers
following agreed call plans and objectives.
Build relationships with key decision-makers
clearly communicating our value and unique selling points.
Price jobs and enquiries in line with agreed guidelines and volume targets.
Support market analysis activity
including customer segmentation and competitor positioning.
Identify opportunities to add value for customers and support their business success.
Handle cash sale enquiries in line with company pricing policy.
Respond efficiently to customer enquiries (verbal and written) in a timely manner.
Produce accurate quotations that meet technical requirements and customer expectations.
Maintain accurate records across systems and keep customers informed throughout the process.
Resolve customer issues professionally
escalating where necessary.
Liaise with internal teams regarding orders
Process payments for cash sales.
Support team collaboration and contribute to a positive working environment.
Support order placement and management when required.
and confirm customer orders within the SAP system.
Ensure all order details are complete
including customer and delivery information.
Work with transport and production teams to agree realistic delivery times.
Develop knowledge of company products
and customer markets.
Build effective working relationships with customers
and operational teams.
Maintain a high standard of customer service at all times.
How You'll Work.
Team & Collaboration
Ability to work collaboratively within a team; Liaise with internal teams regarding orders, pricing, and deliveries.; Support team collaboration and contribute to a positive working environment.; Build effective working relationships with customers, colleagues, and operational teams.; Work with transport and production teams to agree realistic delivery times.
Communication Scope
communication and relationship-building skills
Full Job Description
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. **Internal Sales Representative** **Location: Syston** **Type:** Full-time **About the Role** We are looking for a motivated and customer-focused **Internal Sales Representative** to join our team. In this role, you will manage a portfolio of customers within a defined geographical region, driving business growth through proactive sales activity and delivering an exceptional customer experience. You will work closely with the District Sales Manager (DSM) to ensure a joined-up commercial approach,
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