InternalAccountRepresentative

**Job Functions, Duties, Responsibilities and Position Qualifications:** Negotiation comes naturally for you. You’re personable, professional, and confident in your ability to build business relationships. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. **Quality is in our DNA -- is it in yours?** This opportunity is: Location: Memphis, Tn Days: Monday-Friday Hours: 8am-5pm Full-time: Benefit Eligible **In this role, you will:** * Retain client business with occasional site visits, problem solving, and acting as a liaison to laboratory management, operations, and billing. * Support the onboarding process for new accounts, EMR integrations, and workflow education * Serve as a primary resource for client inquiries, issue resolution, and ongoing utilization support. * Monitor client engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems. * Assess needs by using accepted Account Representative processes to maintain customer satisfaction and grow sales. * Manage customer/supplier relationship functions through reports and evaluation. * Generate additional business through consultation with clients to increase market share of existing products and services. * Supports the Sales Team, Field Account Representative(s), and leadership in providing timely, professional and courteous service. * Communicates with clients and all levels of personnel in order to disseminate information in regard to clinical testing status and results. * Researches and resolves problems by following defined procedures in order to meet client satisfaction and expectation. * Performs clerical duties daily in order to facilitate and document the clinical testing process. * Maintain accurate client records in CRM and submit daily reports