Sonic Healthcare USA
Healthcare
InternalAccountRepresentative
“Internal Account Representative at Sonic Healthcare USA. Skills: Client retention, Sales growth, Customer satisfaction. Retain client business. Perform occasional site visits”
What You'll Achieve.
Maintain customer satisfaction; Grow sales; Increase market share; Improve service satisfaction levels
Industry & Context.
Problem solving
Routine access to PHI
What They're Looking For.
Must Have
High School Diploma or equivalent, 1 year of experience in a call center, 1 year of experience in the laboratory, Top notch typing proficiency (at least 35wpm), 10-key proficiency
Nice to Have
Associate's Degree or Medical Assistant training, 2+ years laboratory training, 2+ years experience in specimen collection, 2+ years experience in specimen processing, Data entry experience in a production environment
What You'll Do.
Retain client business
Perform occasional site visits
Problem solve for clients
Act as liaison to laboratory management
Act as liaison to laboratory operations
Act as liaison to laboratory billing
Support onboarding process for new accounts
Support EMR integrations
Support workflow education
Serve as primary resource for client inquiries
Resolve client issues
Provide ongoing utilization support
Monitor client engagement
Proactively address gaps in adoption
Ensure alignment with company workflows
Ensure alignment with company systems
Maintain customer satisfaction
Manage customer relationship functions
Manage supplier relationship functions
Generate additional business through consultation
Increase market share of existing products
Increase market share of existing services
Support Field Account Representative(s)
Provide timely service
Provide professional service
Provide courteous service
Communicate with clients
Communicate with all levels of personnel
Disseminate information regarding clinical testing status
Disseminate information regarding clinical testing results
Resolve problems by following defined procedures
Meet client satisfaction
Meet client expectation
Perform clerical duties daily
Facilitate clinical testing process
Document clinical testing process
Maintain accurate client records in CRM
Submit daily reports on activities
Submit daily reports on client feedback
Submit daily reports on emerging trends
Build relationships with clients
Improve service satisfaction levels of clients
Improve service satisfaction levels of co-workers
Practice excellent internal customer service
Practice excellent external customer service
Perform related accountabilities
Perform related responsibilities
Fill-in for internal Customer Service
How You'll Work.
Team & Collaboration
Support Sales Team; Support Field Account Representative(s); Support leadership
Communication Scope
Exceptional communication skills
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