InternalAccountManager(B2BSales)

**Position** : Internal Account Manager **Salary** : 36,000 ZAR per month **Working Hours & Conditions**: Aligned with NZ hours; full-time - remote **OVERVIEW** : The Internal Account Manager is a critical, high-volume customer-facing role within the sales team. The client receives over 1,500 inbound customer enquiries each year, and this role exists to manage and convert those enquiries efficiently and professionally - freeing up the Business Development Manager (BDM) team to focus on being present and active in the market. Working closely with the BDMs, the Internal Account Manager is the first point of contact for inbound calls, leads, and enquiries - qualifying opportunities, preparing quote requests, progressing sales, and ensuring customers receive a responsive and high-quality experience. When a customer requests a consultation, this role coordinates with the BDM to schedule face to face appointments. In addition to managing inbound enquiries, this role will provide support to the tender function as capacity allows, working alongside a dedicated Tender Specialist. While outbound calling may form part of this role over time, the primary focus in the early tenure will be delivering excellence across the inbound enquiry pipeline. This is not a passive order-taking role. It requires a proactive, commercially minded individual who is organised, relationship-focused, and thrives in a busy, team-based environment. **RESPONSIBILITIES** : * Answer inbound phone calls and manage inbound customer and prospect enquiries promptly and professionally - acting as the primary internal point of contact for 1,500+ annual enquiries. * Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close. * Coordinate and schedule customer consultation appointments for the relevant BDM in the field when a customer requests an in-person meeting. * Work closely with BDMs to ensure seamless handover of field-based opportunities, providin