Flywire
Payments
Intern,TechnicalSupportEngineer(TSE)
“Intern, Technical Support Engineer (TSE) at Flywire. Skills: SQL, Scripting language, Distributed systems, APIs. Investigate production issues. Partner with Engineering”
What You'll Achieve.
Keep the platform running; Reduce manual work; Surface recurring issues; Surface escalation patterns; Surface functional issues; Keep the world's money moving; Help us keep the future of global payments running
Industry & Context.
Debugging; Investigate issues faster; Root-Cause Engineering
What They're Looking For.
Must Have
4th year student in Computer Science, Software Engineering, AI, or Data Science, Comfortable with SQL, Comfortable with at least one scripting language (Python, Ruby, JavaScript), Curiosity about how distributed systems, APIs, and databases behave in production, Fluency in English both verbal and written
Nice to Have
Double Degrees in Mathematics and Informatics Engineering, Specialized degrees in Artificial Intelligence, Data Science, or Informatics Engineering, Exposure to FinTech, Exposure to payments, Exposure to observability tools (Sumo Logic, Honeycomb), Exposure to ticketing systems (Zendesk)
What You'll Do.
Investigate production issues
Partner with Engineering
Turn recurring pain into improvements
Participate in day-to-day rituals
Focus on a specific project
Design dashboards and alerts
Leverage cutting-edge AI tools
Build internal process automations
How You'll Work.
Team & Collaboration
Partnering with Engineering; Collaboration with other teams; Collaborate with global teams; Partner with Engineering; Write clear, empathetic responses to internal and external stakeholders; Present project results to engineering and operations leaders
Communication Scope
Fluency in English both verbal and written; Write clear, empathetic responses
Applying for this Intern, Technical Support Engineer (TSE) role?
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