Lottie
Care Sector
InternProductExpert
“Intern - Product Expert at Lottie. Skills: Customer Success, Product Expert. Respond over live chat. Respond over email”
What You'll Achieve.
Help improve knowledge base; Help improve AI Agent; Find answers faster
Industry & Context.
Troubleshooter; Get to the bottom of a problem; Root cause analysis
What They're Looking For.
Must Have
Hit the ground running, Technically curious, Natural troubleshooter, Organised and calm, Take real ownership, AI-curious
Nice to Have
Progression to permanent role
What You'll Do.
Respond over live chat
See problems through to resolution
Improve knowledge base
Be first point of contact
Be human escalation point
Contribute to knowledge base
Maintain help articles
Get to root of problems
Hand bugs to Engineering
Spot patterns across tickets
Feed patterns back to team
How You'll Work.
Team & Collaboration
Engineering; Product; Wider team
Communication Scope
Clear writing; Warm writing; Concise writing
Applying for this Intern - Product Expert role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Lottie?
Real rants from real employees. Read before you apply.