Intern-ProductExpert

🏷️ Title: Intern - Product Expert 👫 Department: Customer Success, Reporting to Head of Customer Success Found 💰 Salary: £30,000 (pro rated) 🎁 Benefits & Culture: Lottie’s careers page here https://careers.lottie.org/. 🌴 https://emojipedia.org/palm-tree Holiday: 26 days + bank holidays (pro rated) 💗 https://emojipedia.org/growing-heart Mission: Elevate later life for everybody and build the care sector of the future. 💻 Office Policy: Hybrid with two core office days. 🌍 Office Location: London Bridge, London, UK.     🔍 https://emojipedia.org/magnifying-glass-tilted-left The Opportunity: Team Found is looking for a hungry, sharp self-starter to join as its first Intern Product Expert, with the opportunity for progression to a permanent role. Found is Lottie's CRM platform — it helps care providers manage, prioritise and forecast their enquiries, occupancy and finances, so they can spend less time wrestling with software and spreadsheets and more time on the people in their care. You'll be the person our partners hear from when they need help — responding over live chat and email, seeing problems through to resolution, and helping improve the knowledge base and AI Agent over time. You don't need years of experience. You do need to be curious, a strong writer, and someone who doesn't give up when a problem gets complicated. This is a real role from day one — not a tea-making internship.   💻 What does this role involve? - Be the first point of contact for partners across Found and the Lottie marketplace — responding over live chat and email and seeing tickets through from first response to resolution. - Be the human escalation point when our AI Agent hits something it can't solve. - Contribute to the knowledge base across both products — write and maintain help articles and close content gaps so partners and the AI can find answers faster. - Get to the root of problems — reproduce issues, dig into accounts, and hand clear, well-evidenced bugs to Engineering and