Inter Carreiras
Financial Services
INTERN|CUSTOMERRELATIONSANDEXPERIENCE
“INTERN | CUSTOMER RELATIONS AND EXPERIENCE at Inter Carreiras. Skills: Customer service, Relationship management, Sales. Perform personalized consulting via phone, WhatsApp, and chat. Make proactive relational contacts to strengthen bonds”
What You'll Achieve.
NPS; BACEN Retention; Relational Contacts; Cross-sell of Investments
Industry & Context.
What They're Looking For.
Must Have
Higher education in Administration, Economics, Marketing, Communication or related areas, Excellent communication and relationship skills, Results orientation with a focus on customer experience, Proactivity and ability to articulate with multiple areas, Ethics and consultative posture in commercial interactions
Nice to Have
Previous customer service experience (any area), CPA-20, C-Pro R CEA or C-PRO certification, Commercial or sales experience, Knowledge of the financial market and its products, Intermediate/advanced English, Ease with technology and tools, Participation in projects requiring collaboration
What You'll Do.
Perform personalized consulting via phone
Make proactive relational contacts to strengthen bonds
Identify investment and other product opportunities
Accompany customer journey from demand to resolution
Act as a customer advocate internally
Collaborate with multiple areas (Investments
Participate in alignment meetings
Articulate integrated solutions involving different products
Escalate specific cases to leadership or technical areas
Exchange information and best practices with peers
Monitor individual metrics (NPS
Register all interactions in CRM
Plan and prioritize relational contacts based on analysis
Participate in regular feedback with coordination
Participate in training on financial products and techniques
Follow market trends for more qualified conversations
Contribute with process improvement suggestions
How You'll Work.
Team & Collaboration
Collaborate daily with multiple areas (Investments, Cards, Credit, Insurance, etc.); Participate in alignment meetings with other areas; Exchange information and best practices with peers
Communication Scope
Excellent communication and relationship skills
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