Inter Carreiras
Financial Services
INTERN|CUSTOMERRELATIONSANDEXPERIENCE
Neural analysis suggests this role is
optimal for Entry candidates.
“INTERN | CUSTOMER RELATIONS AND EXPERIENCE at Inter Carreiras. Skills: Customer service, Relationship management, Sales. Perform personalized consulting via phone, WhatsApp, and chat. Make proactive relational contacts to strengthen bonds”
What You'll Achieve.
NPS; BACEN Retention; Relational Contacts; Cross-sell of Investments
Industry & Context.
What They're Looking For.
Must Have
Higher education in Administration, Economics, Marketing, Communication or related areas, Excellent communication and relationship skills, Results orientation with a focus on customer experience, Proactivity and ability to articulate with multiple areas, Ethics and consultative posture in commercial interactions
Nice to Have
Previous customer service experience (any area), CPA-20, C-Pro R CEA or C-PRO certification, Commercial or sales experience, Knowledge of the financial market and its products, Intermediate/advanced English, Ease with technology and tools, Participation in projects requiring collaboration
What You'll Do.
Perform personalized consulting via phone
Make proactive relational contacts to strengthen bonds
Identify investment and other product opportunities
Accompany customer journey from demand to resolution
Act as a customer advocate internally
Collaborate with multiple areas (Investments
Participate in alignment meetings
Articulate integrated solutions involving different products
Escalate specific cases to leadership or technical areas
Exchange information and best practices with peers
Monitor individual metrics (NPS
Register all interactions in CRM
Plan and prioritize relational contacts based on analysis
Participate in regular feedback with coordination
Participate in training on financial products and techniques
Follow market trends for more qualified conversations
Contribute with process improvement suggestions
How You'll Work.
Team & Collaboration
Collaborate daily with multiple areas (Investments, Cards, Credit, Insurance, etc.); Participate in alignment meetings with other areas; Exchange information and best practices with peers
Communication Scope
Excellent communication and relationship skills
Full Job Description
Conheça o Inter Pioneiros, mudamos o mercado ao lançar o primeiro banco digital do Brasil e seguimos criando tendências com tecnologia de ponta. Evoluímos para um Super App Financeiro Global, com soluções completas e inovação de primeira. Aqui, o trabalho tem propósito: construir oportunidades reais, transformar a vida das pessoas e o mercado financeiro. Esse é o nosso Jeito Inter de Fazer. Se você quer fazer parte dessa mudança e deixar um legado, seu lugar é aqui. Vem ser Sangue Laranja. Get to Know Inter As pioneers, we transformed the market by launching Brazil’s first digital bank and continue to shape the future with cutting-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here. Become Sangue Laranja. [OPORTUNIDADE DE ESTÁGIO] Sobre a vaga e missão do cargo Você fará parte do setor de apoio técnico, relacional, operacional e comercial do time de Assessores dos clientes Segmentados One e Prime. No seu dia a dia, você vai: - RELACIONAMENTO COM CLIENTES Realizar atendimentos consultivos personalizados via telefone, WhatsApp e chat para clientes One Fazer contatos relacionais proativos para fortalecer vínculos e antecipar necessidades; Identificar oportunidades de investimento e outros produtos de forma natural e consultiva; Acompanhar a jornada do cliente desde a demanda até a resolução completa; Atuar como defensor dos interesses do cliente internamente, garantindo tratamento diferenciado; - ARTICULAÇÃO INTERNA Colaborar diariamente com múltiplas áreas (Investimentos, Cartões, Crédito, Seguros, etc.); Participar de reuniões de alinhamento com stakeholders; Articular soluções integradas envolvendo diferentes produtos e especialistas; Escalar casos es
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