Flexport
Intern,ControlTower&ServiceDelivery
Neural analysis suggests this role is
optimal for Entry candidates.
“Intern, Control Tower & Service Delivery at Flexport. Skills: Service delivery, Control tower, Process improvement. Ensure service delivery of operational commitments. Develop and maintain expert knowledge of customer needs”
What You'll Achieve.
Ensure timely and quality delivery; Ensure near real-time visibility on KPI; Ensure near real-time visibility on leading process measures
Industry & Context.
Root cause analysis; Problem identification; Risk identification; Performance gap identification
What They're Looking For.
Must Have
BAS student
What You'll Do.
Ensure service delivery of operational commitments
Develop and maintain expert knowledge of customer needs
Maintain and publish all documents for allocated accounts
Ensure understanding of customer related processes
Establish and improve operational controlling environment
Identify potential performance gaps and risks
Collaborate with country teams to perform CAPA
Escalate structure issues or risks
prepare and conduct performance reviews
document and deliver improvement initiatives
Build and maintain strong relationships with client
Assist in monitoring daily production
Track progress across FMT milestones
Consolidate execution data
Identify potential delays or anomalies
Support corrective actions
Collaborate with internal and external stakeholders
Support customer-level allocation and pre-planning
Facilitate a smooth end-to-end export process
Track customer expectations
Assist in addressing allocation-related issues
Ensure allocation plans are well-executed
Review operational data for existing customers
Support analysis of service quality
Support analysis of profitability
Identify opportunities for improvement
Participate in data analysis
Participate in calculations related to supply chain value
Participate in calculations related to revenue management
Collect and report operational/system pain points
Drive continuous improvement of product systems
Drive continuous improvement of processes
Drive continuous improvement of implementation methodologies
Assist in documenting workflows
Assist in standardizing team procedures
Build and maintain operational dashboards
Conduct root cause analysis on performance deviations
Generate actionable insights
Translate CT client SLA into gateway operations
Monitor and manage performance accordingly
Simplify and standardize processes
Simplify and standardize tasks
Gather and share feedback from operations
Gather and share feedback from clients
Close gaps in systems and solutions
Articulate value proposition to CT clients
Explore upsell opportunities
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Country teams; Data analysts; Global prod & tech team; Destination team; Account Owners; Operations team; Product and tech teams; Destination AE/OMs
Communication Scope
Performance reviews
Process & Methodology
Roadmap planning
Full Job Description
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Primary objective: To ensure service delivery of operational commitments and development plans for high profile CT (control tower - order management/booking management) customers across all APAC regional origins. Develop and maintain expert knowledge of CT customer needs and solution offering Maintain, improve and publish all documents of all allocated accounts including SOPs, instructions, vendor manuals contact list, routing guide, etc Ensure awareness and full understanding of all customer related processes and deliverables by providing regular training, coaching and guidance to internal stakeholders/Operators Establish, maintain and improve the operational controlling environment in collaboration with data analysts to ensure near real-time visibility on KPI and leading process measures. Proactively identify potential performance gaps, risks and collaborate with country teams to perform CAPA + escalate structure issues or risks related to systems (with global prod & tech team), resources and facilities. Organize prepare and conduct regular performance reviews Co-create with destination team, document and deliver improvement initiatives based on the value ro
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