Flywire
Payments
Intern,ApplicationSupportEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“Intern, Application Support Engineer at Flywire. Skills: Application Support, Debugging, Problem Solving, Automation, Observability, AI-Augmented Support, Root-Cause Engineering. Investigating production issues. Partnering with Engineering to fix root causes”
What You'll Achieve.
Reduce manual work through tooling and integrations; Surface recurring issues, escalation patterns, or SLA risks before they become incidents; Automate investigation and ticket categorization using AI; Generate knowledge base from past resolutions; Ship fixes end-to-end for production issues; Keep the platform running; Ensure payers can pay and clients can get paid
Industry & Context.
Debugging; Investigating production issues; Root-cause analysis; Turning recurring pain into permanent improvements; Solving high-stakes, high-value payment issues
What They're Looking For.
Must Have
Current student in the 4th year of a Bachelor's Degree in Computer Science, Software Engineering, AI, or Data Science, Comfortable with SQL, Comfortable with at least one scripting language (Python, Ruby, JavaScript), Curiosity about how distributed systems, APIs, and databases behave in production, Enjoy debugging more than greenfield coding, Like asking "why is this happening?" until you reach the real answer, Care about both the technical fix and the user on the other side of the ticket, Fluency in Spanish, Working command of English
Nice to Have
Candidates from Double Degrees in Mathematics and Informatics Engineering, Specialized degrees in Artificial Intelligence, Data Science, or Informatics Engineering, Exposure to FinTech, Exposure to payments, Exposure to observability tools (Sumo Logic, Datadog, Grafana), Exposure to ticketing systems (Jira)
What You'll Do.
Investigating production issues
Partnering with Engineering to fix root causes
Turning recurring pain into permanent improvements
Participating in day-to-day rituals (triage
Focusing on a specific
Building tooling that makes the team faster
Leveraging cutting-edge AI tools to investigate issues faster
and build internal automations
How You'll Work.
Team & Collaboration
Partnering with Engineering; Collaborating with global teams; Partnering with Engineering squads; Working with a Mentor for guidance, pair-debugging, and code reviews; Working with a Manager for professional growth and feedback; Presenting project results to engineering and operations leaders across the globe
Communication Scope
Working command of English to collaborate with our global teams; Partner with Engineering; Write clear, empathetic responses to internal stakeholders
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Are you ready to keep the world's money moving? At Flywire, our Payments Platform processes billions of dollars across 240+ countries — and when something goes wrong, payers can't pay, clients can't get paid, and the business stops. That's where Application Support comes in. We are the team that keeps the platform running: investigating production issues, partnering with Engineering to fix root causes, and turning recurring pain into permanent improvements. We are looking for Fly-terns (4º year students) in Valencia to join the Application Support team this summer. You won't just be "shadowing" — you'll be working on real production issues and building tooling that makes our team faster, smarter, and more proactive. The Role: Project-Driven & Supported As a Fly-tern in Application Support, you will be embedded within our te
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