Dev. Pro
Information Technology and Services
IntermediateNetworkOperationsCenter(NOC)Engineer-OP02134
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“Intermediate Network Operations Center (NOC) Engineer - OP02134 at Dev. Pro. Skills: monitoring and observability tools, incident management, triage, prioritization, escalation, log correlation, communication with technical teams and stakeholders. continuous monitoring and maintenance of a mission-critical cloud environment. act as the primary point of contact for production alerts”
Industry & Context.
analytical and problem-solving skills with a methodical approach to troubleshooting
maintaining 24/7 shift coverage
What They're Looking For.
Must Have
2+ years of IT support and incident management experience, including triage, prioritization, and escalation, Ability to navigate dashboards and perform log correlation, Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols, Advanced English communication skills (written and verbal), Clear communication with technical teams and stakeholders during incident response, Ability to manage multiple priorities in fast-paced environments, Disciplined approach to following operational processes and maintaining 24/7 shift coverage, Self-motivation with the ability to adapt and learn quickly
Nice to Have
Experience with ServiceNow and/or Jira Service Management, Experience using Slack or Microsoft Teams in a support environment, Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles, Familiarity with AWS and Azure, Familiarity with Kubernetes and Docker, Exposure to PostgreSQL, MySQL, and Amazon RDS, Familiarity with GitHub Actions, Bitbucket, and Amazon SQS
What You'll Do.
continuous monitoring and maintenance of a mission-critical cloud environment
act as the primary point of contact for production alerts
identifying anomalies
performing initial triage using logs and metrics
Execute complex operational tasks
from failover procedures to strategic maintenance
first responder for production alerts and incidents
ensuring timely detection
Monitor system health using Datadog
or similar observability and monitoring tools
and traces to determine incident scope and impact
Manage the incident lifecycle
and escalation coordination
Document and track incidents in ServiceNow and Jira Service Management
Coordinate with application and development teams
providing initial technical analysis to support faster resolution
concise incident updates
translating technical status into actionable information
Maintain accurate incident records and provide structured shift handovers to incoming analysts
How You'll Work.
Team & Collaboration
Clear communication with technical teams and stakeholders during incident response; Coordinate with application and development teams, providing initial technical analysis to support faster resolution; Communicate clear, concise incident updates, translating technical status into actionable information
Communication Scope
Advanced English communication skills (written and verbal); Clear communication with technical teams and stakeholders during incident response; Communicate clear, concise incident updates, translating technical status into actionable information
Process & Methodology
Manage the incident lifecycle, including triage, prioritization, and escalation coordination, Ability to manage multiple priorities in fast-paced environments
Full Job Description
🟢 At [Dev.Pro](http://dev.pro/), we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics. 🟩**What's in it for you:** * Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments * Benefit from regular security awareness training to strengthen your security practices * Execute complex operational tasks, from failover procedures to strategic maintenance **✅ Is that you?** * 2+ years of IT support and incident management experience, including triage, prioritization, and escalation * Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) * Ability to navigate dashboards and perform log correlation * Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols * Advanced English communication skills (written and verbal) * Clear communication with technical teams and stakeholders during incident response * Ability to manage multiple priorities in fast-paced environments * Strong analytical and problem-solving skills with a methodical approach to troubleshooting * Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents * Disciplined approach to following operational processes and maintaining 24/7 shift coverage * Self-motivation with the ability to adapt and learn quickly * Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance) **Desirable:** * Experience with ServiceNow and/or Jira
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