University of Ottawa
Health and Wellness
IntermediateAdministrator,StudentHealthandWellnessServices
“Intermediate Administrator, Student Health and Wellness Services at University of Ottawa. Skills: medical reception, health services administration, client service, confidential information management, EMR system operation, bilingualism. Reception, Non-clinical Triage Support. Booking, Scheduling and billing coordination”
What You'll Achieve.
Contributes directly to student safety, service quality, and the effective operation of a high-volume clinical environment; Ensure continuity of care; Protect personal health information; Respond appropriately to students; Ensure safe and effective front-line service delivery
Industry & Context.
Demonstrated problem-solving skills; Exercise judgment to identify urgency indicators and service complexity; Identify and respond to students experiencing distress or medical or mental health emergencies; Manage complex or challenging interactions; Respond appropriately to safety concerns
Flexibility to work evenings and weekends as required by operational needs, Ability to work across multiple campus locations, including occasional assignments at Lees and RGN campuses, Bilingualism (English and French – oral and written)
What They're Looking For.
Must Have
Minimum three (3) years of experience in a medical reception, health services, or comparable high-volume client service environment, Bilingualism (English and French – oral and written), Demonstrated experience providing front-line customer service in a complex service environment, Proven ability to handle, exchange, and safeguard highly confidential information, Experience using electronic medical record (EMR) systems and client or case management databases, interpersonal, communication, and organizational skills, Sound judgment, reliability, and attention to detail, Ability to manage competing priorities and perform effectively under pressure, Proficiency with standard office software and systems, including financial and scheduling tools, Demonstrated problem-solving skills and ability to work independently with minimal supervision, Flexibility to work evenings and weekends as required by operational needs, and to work across multiple campus locations, including occasional assignments at Lees and RGN campuses
Nice to Have
Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language
What You'll Do.
Non-clinical Triage Support
Scheduling and billing coordination
Medical Records Administration
and Conflict Management
Documentation and process improvement
How You'll Work.
Team & Collaboration
Support clinicians and practitioners with time-sensitive administrative requests; Coordinate with university Protection Services, emergency services, or clinical staff as required; Support the onboarding, training, and informal coaching of new staff and student employees
Communication Scope
interpersonal communication; oral communication; written communication; de-escalation techniques
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