IntermediateAdministrator,StudentHealthandWellnessServices

Serve as the primary point of contact for students in person

and through digital platforms.

Assess student needs at first contact and determine the most appropriate service pathway within established administrative

and service guidelines.

Exercise judgment to identify urgency indicators and service complexity

and facilitate timely access to appropriate supports.

Identify and respond to students experiencing distress or medical or mental health emergencies

and connect them with appropriate internal or external resources in accordance with defined escalation protocols.

Register students for appointments

verifying eligibility for services across multiple electronic systems and update electronic records at check-in.

Respond to general inquiries and provide accurate information regarding services and programming

processes and next steps.

modify and rebook appointments for a range of health and wellness services

balancing student needs

provider availability

and service priorities.

Supports clinicians and practitioners with time-sensitive administrative requests to ensure continuity of care.

Collect and verify private insurance information.

Generate invoices for insured and uninsured services and process payments using point-of-sale systems.

Submit claims for direct billing through insurance portals and liaise with insurance providers to resolve billing issues.

Reconcile payments and support accurate financial reporting.

Maintain accurate and complete patient records in accordance with PHIPPA

and applicable legislation.

Ensure confidentiality and secure handling of personal health information at all times.

and appropriately route medical documentation

lab results and test reports

ensuring accurate entry into the electronic medical record (EMR).

Flag urgent or sensitive information and ensure timely follow-up by the appropriate provider.

Support audits and reporting requirements by maintaining well-organized and reliable documentation.

Manage complex or challenging interactions using de-escalation techniques and professional judgment.

Respond appropriately to safety concerns and coordinate with university Protection Services

or clinical staff as required.

and professionalism in emotionally charged situations.

Open and close service locations

ensuring adherence to safety

and operational protocols at each location.

Draft and update internal procedures

and administrative documentation related to front-end operations to ensure consistency

Prepare administrative

and activity reports.

Identify operational gaps and recommend improvements to workflows

and client experience as part of the role’s ongoing responsibilities.

Support the onboarding

and informal coaching of new staff and student employees to ensure safe and effective front-line service delivery.