Findasense
Marketing and Advertising
IntelligenceHubLead
Neural analysis suggests this role is
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“Intelligence Hub Lead at Findasense. Skills: Analytics, Reporting, Intelligence generation, Automation, AI capabilities, Data integration, Data analysis, Data visualization. Transforming data into actionable intelligence. Leading a team focused on analytics, reporting, insights, and innovation”
What You'll Achieve.
Reduction in manual reporting and data reprocessing; Increased speed-to-insight and faster identification of risks and opportunities; Adoption and regular use of reports and dashboards by key stakeholders; Improved efficiency and clarity in promotion operations; Measurable productivity gains within the Intelligence Hub team; Positive stakeholder feedback on insight quality, relevance, and usefulness
Industry & Context.
Translating complex data into clear, actionable insights; Root cause identification
What They're Looking For.
Must Have
Proven experience leading analytics, reporting, or intelligence teams, Business acumen with understanding of consumer care, marketing, and contact center operations, Ability to translate complex data into clear, actionable insights, Sprinklr (social listening, analytics, reporting), Salesforce CRM, BI and visualization tools (e. g. , Domo, Power BI, Tableau), KPI management and operational analytics, SQL (reading/interpreting)
Nice to Have
Understanding of data lake and data architecture concepts, Automation workflows and system integrations, Applied AI for analytics and insights, Python or notebook-based analytics
What You'll Do.
Transforming data into actionable intelligence
Leading a team focused on analytics
Leveraging automation and AI capabilities
Analyzing and delivering data from social media
Consumer Care operations
digital transformation
and stakeholder value creation
Driving continuous innovation
Identifying opportunities to evolve the operation through automation
and AI-enabled capabilities
Leading initiatives for early detection of trends
Increasing team and operational productivity
Optimizing workflows related to reporting
and promotion operations
Overseeing the creation of automated
and actionable reports
Integrating data from social media platforms
and Consumer Care operations
Evolving analytics from descriptive to diagnostic
and prescriptive insights
Developing intelligent alerting models
Leveraging AI capabilities for text analysis
and root cause identification
Serving as a strategic point of contact for Frontline Marketing teams
Overseeing and improving promotion operations
Leading the evolution and automation of promotion-related processes
Delivering reports that generate clear learnings
Leading and developing a team focused on intelligence
Building future-ready analytical and digital capabilities within the team
Fostering a culture of curiosity
and data-driven decision-making
How You'll Work.
Team & Collaboration
Partnering with Marketing, Care, and Leadership; Serving as a strategic point of contact for Frontline Marketing teams
Communication Scope
Translating complex data into clear, actionable insights
Process & Methodology
Owning the roadmap for automation, AI adoption, and reporting standardization
Full Job Description
**Role Overview** The Intelligence Hub Lead is a strategic leadership role responsible for transforming data into actionable intelligence that drives better decision-making, operational efficiency, and consumer experience. This role leads a team focused on analytics, reporting, insights, and innovation, leveraging automation and AI capabilities to evolve how data from social media, CRM, Consumer Care operations, and promotions is analyzed and delivered. The position plays a key role in driving productivity, digital transformation, and stakeholder value creation. **Key Responsibilities** **Innovation & Digital Transformation** * Drive continuous **innovation** across the Intelligence Hub, identifying opportunities to evolve the operation through automation, advanced analytics, and AI-enabled capabilities. * Lead initiatives that enable early detection of trends, risks, and opportunities from social data and operational KPIs. * Act as a transformation catalyst, connecting business needs with scalable digital solutions. **Productivity & Operational Excellence** * Increase team and operational **productivity** by reducing manual processes, rework, and fragmented reporting. * Lead the transition toward a **single source of truth / data lake model** , minimizing errors caused by multiple data extracts from different systems. * Optimize workflows related to reporting, alerts, and promotion operations to improve speed, accuracy, and efficiency. **Data, Analytics & Insight Generation** * Oversee the creation of **automated, standardized, and actionable reports** aligned with business and operational KPIs. * Integrate data from social media platforms, CRM (Salesforce), and Consumer Care operations (Teleperformance) to provide a holistic view of the consumer journey. * Evolve analytics from descriptive to **diagnostic, predictive, and prescriptive insights**. **AI-Enabled Alerts & Intelligence** * Develop intelligent alerting models to proactively identify: * Emerging issues a
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