IntelligenceandServicesOperationsManager

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: The Intelligence and Services Operations Manager is a critical connective role within the Dragos organization. This individual contributor position sits at the intersection of Threat Hunt, Threat Intelligence, and Services delivery teams, ensuring that the collective capability of these practices is coordinated, responsive, and operationally excellent — particularly during high-stakes events and surge operations. Reporting to the Sr. Director of Threat Fusion Operations, this role owns two primary mandates: (1) cross-functional operational coordination across all Intelligence and Services teams, and (2) strategic management and execution of the Dragos Neighborhood Keeper Trusted Adviser Program. The successful candidate will be equally comfortable building process infrastructure in the background and stepping into a fast-moving incident or event when the situation demands it. Responsibilities: Own cross-functional operational coordination across Threat Hunt, Threat Intelligence, and Services teams — designing cadences, escalation protocols, and shared situational awareness channels that keep the right people informed and aligned. Step in as the operational coordinator during major incidents and surge events, bridging teams to ensure unifi