Further
AI-powered revenue solutions platform for sales and marketing teams within the senior living and healthcare sectors
IntegrationsSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Integrations Support Engineer at Further. Skills: Integrations, Systems Integration, Technical Support, Frontend Customization, Data Processing, Client Communication. Configure and maintain integrations between Further’s platform and external CRM, database, and third-party systems. Implement and support REST API integrations to extend platform functionality and improve operational connectivity”
What You'll Achieve.
Improve the buyer journey; Automate operational workflows; Seamlessly deploy and maximize the value of the platform; Ensure seamless connectivity between Further’s platform and external systems; Improve operational connectivity; Improve implementation efficiency; Achieve client outcomes; Ensure successful adoption and long-term client satisfaction; Support smooth launches and successful onboarding experiences for new customers; Optimize overall performance and usability
Industry & Context.
Problem-solving skills; Analytical and problem-solving skills; Ability to diagnose technical issues efficiently; Proactive problem solver
What They're Looking For.
Must Have
Working knowledge of Python and SQL for data processing, troubleshooting, and reporting, Experience configuring and supporting database and CRM integrations, Familiarity with REST APIs and third-party system integrations, Analytical and problem-solving skills with the ability to diagnose technical issues efficiently, Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences, Organizational and time management skills with the ability to manage multiple priorities simultaneously
Nice to Have
Experience supporting SaaS implementations or customer-facing technical integrations, Familiarity with Zendesk or similar ticketing/support platforms, Experience working in high-growth technology environments, Exposure to healthcare, senior living, or revenue operations platforms is a plus, Experience utilizing AI for problem-solving and automating workflows, Comfortable operating in fast-paced environments with evolving priorities and technologies
What You'll Do.
Configure and maintain integrations between Further’s platform and external CRM
and third-party systems
Implement and support REST API integrations to extend platform functionality and improve operational connectivity
Ensure reliable and accurate data flow across integrated systems
Configure internal tools and workflows to align with client-specific operational requirements
and JavaScript to process
Translate raw technical data into clear
actionable outputs and presentations for internal teams and clients
Diagnose and resolve technical implementation challenges across frontend systems
Continuously identify opportunities to improve implementation efficiency and client outcomes
Partner directly with clients to understand business requirements and recommend technical solutions
Communicate implementation updates
and next steps clearly to both technical and non-technical stakeholders
Manage and resolve customer support tickets through Zendesk with urgency and professionalism
Provide ongoing technical guidance to ensure successful adoption and long-term client satisfaction
Manage multiple client implementations
and technical priorities simultaneously
Maintain attention to detail while balancing competing deadlines and deliverables
Support smooth launches and successful onboarding experiences for new customers
Contribute to internal process improvements and operational scalability initiatives
Customize and configure client-facing implementations to ensure seamless visual and functional integration with customer websites
Utilize ClaudeCode to improve CSS
and JavaScript user experience
and frontend functionality
Troubleshoot frontend implementation issues and optimize overall performance and usability
How You'll Work.
Team & Collaboration
Collaborate with clients, internal product teams, and support teams; Communicate technical findings and next steps to internal teams; Contribute to internal process improvements and operational scalability initiatives; Thrives in collaborative, cross-functional environments
Communication Scope
Exceptional communication; Excellent verbal and written communication skills; Ability to explain technical concepts to non-technical audiences; Communicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholders
Process & Methodology
Manage multiple client implementations, support requests, and technical priorities simultaneously, Maintain attention to detail while balancing competing deadlines and deliverables, Support smooth launches and successful onboarding experiences for new customers
Full Job Description
[https://cdn.prod.website-files.com/659d7a614547395209129493/659d7f03d0f0964a1827a48b_New%20Logo.svg] ABOUT FURTHER Further is the leading AI-powered revenue solutions platform built specifically for sales and marketing teams within the senior living and healthcare sectors. The company provides an end-to-end suite of digital engagement tools and AI-powered sales and marketing assistants designed to improve the buyer journey while automating operational workflows for internal teams. By combining advanced AI technology with deep domain expertise in healthcare and senior living, Further has become one of the most widely adopted revenue enablement platforms in the market, helping more than 6,000 partners generate over $2.8 billion in revenue. As the company continues to scale, Further is investing heavily in technical infrastructure, integrations, and client implementation capabilities to ensure customers can seamlessly deploy and maximize the value of the platform across their existing systems and workflows. ABOUT THE ROLE Further is seeking a highly technical, customer-oriented Integrations Support Engineer to help clients successfully implement, customize, and optimize the company’s AI-powered platform. This role sits at the intersection of frontend customization, systems integration, technical support, and client enablement. You will work directly with customers to configure integrations, troubleshoot technical challenges, customize implementations, and ensure seamless connectivity between Further’s platform and external systems such as CRMs, databases, and third-party applications. The ideal candidate combines strong frontend and integration engineering capabilities with exceptional communication and problem-solving skills. Success in this role requires someone who is equally comfortable writing JavaScript, SQL, and Python as they are explaining technical solutions to non-technical stakeholders. This is a highly cross-functional position where you will collaborate
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