Ashby
Customer Success
IntegrationsConsultant-EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“Integrations Consultant - EMEA at Ashby. Skills: Workday Human Capital Management (HCM) Integration Experience, Integrations Consulting, Customer-facing engagements, Technical requirements definition, Technical solution design, Troubleshooting. Defining, advising on, and managing the technical requirements for enterprise customers integrating their Ashby ATS instance with our custom-built Workday API. Acting as the technical subject matter expert for implementing customers as additional enterpri”
What You'll Achieve.
Achieve customer goals; Help customers get up and running swiftly with Ashby; Ultimately achieve their desired business outcomes; Ensure optimal value from software usage; Enhance efficiency and efficacy through process improvement; Measure success using metrics and analytics
Industry & Context.
Problem solver; Solving complex challenges with innovative, scalable solutions; Think critically to solve problems
Remote - European Union
What They're Looking For.
Must Have
Workday Human Capital Management (HCM) Integration Experience, Customer Centricity, Change Management, Technical Proficiency, Consultative, Innovative & Principled, Cross-functional Collaboration, Technical expertise in technical solution design and troubleshooting, specifically related to Workday integrations, Clear communication, Great listener, Problem solver, Process matters, Detail oriented, Technically proficient, Managing multiple simultaneous, multithreaded projects, Data-driven, Adaptable, Coaching ability
Nice to Have
Workday HCM certification, experience with other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors, managed integrations with tools listed under Integrations on our Ashby Knowledge Base
What You'll Do.
and managing the technical requirements for enterprise customers integrating their Ashby ATS instance with our custom-built Workday API
Acting as the technical subject matter expert for implementing customers as additional enterprise HCM integrations ship
Advising on integration best practices
technical configurations
and working with a customer’s internal expert on how to best achieve their goals
Consulting with customers to help them get up and running swiftly with Ashby
Partnering with Product/Engineering
Implementation Specialists
and other cross functional partners
Managing and executing integrations with Workday Core HCM
Communicating the project plan
Delivering results in accordance with agreed upon expectations
Keeping the team on track to ensure milestones are met
Tailoring implementations to meet specific customer requirements
Maintaining high levels of engagement with customers
Navigating change management processes
Helping customers adapt to new systems and a refreshed approach
Advising customers on best practices specific to their usage of software to ensure optimal value
Proactively addressing thematic customer opportunities and improving processes
Partnering with cross-functional stakeholders across Customer Success
and Operations to align and define progress
Performing technical solution design and troubleshooting
Asking clarifying questions with precision
Distilling complex concepts into simple themes
Acting as the voice of the customer to internal stakeholders
Solving complex challenges with innovative
Improving processes and workflows to enhance efficiency and efficacy
Managing multiple simultaneous
multithreaded projects
Prioritizing based on customer and business needs
Using metrics and analytics to inform decisions and measure success
Navigating changes in a fast-paced
Acting as the Workday SME in pre-sales conversations
How You'll Work.
Team & Collaboration
Partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners; Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress; Act as the voice of the customer to internal stakeholders
Communication Scope
Clear communication; Asking clarifying questions with precision; Distilling complex concepts into simple themes; Thoughtful communication
Process & Methodology
Managing and executing integrations with Workday Core HCM, Communicating the project plan, Delivering results in accordance with agreed upon expectations, Keeping the team on track to ensure milestones are met, Managing multiple simultaneous, multithreaded projects, Prioritizing based on customer and business needs
Full Job Description
Hi! I'm John, Ashby's Head of Professional Services. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our next Integrations Consultant! As the third member of our Integrations Consulting team (within Ashby’s Customer Success organization) and first in the EMEA region, you’ll have the opportunity to lead customer-facing engagements, focusing on complex technical projects for some of our most strategic customers. ABOUT THIS ROLE: As our next Integrations Consultant, you’ll be responsible for defining, advising on, and managing the technical requirements for enterprise customers integrating their Ashby ATS instance with our custom-built Workday API. As additional enterprise HCM integrations ship, you may also act as the technical subject matter expert for implementing customers. No matter the integration point, you will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals. You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this. Role requirements: - Workday Human Capital Management (HCM) Integration Experience: You have extensive experience managing and executing integrations with Workday Core HCM (defining the work, aligning with stakeholders, communicating
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