TechBiz Global
Technology
IntegrationSupportEngineer
Neural analysis suggests this role is
optimal for experienced candidates.
“Integration Support Engineer at TechBiz Global. Skills: Integration Support, Technical Support, API Troubleshooting. Provide technical support. Troubleshoot API issues”
What You'll Achieve.
Maintain high customer satisfaction
Industry & Context.
Troubleshooting; Analytical skills; Root cause analysis; Debugging
What They're Looking For.
Must Have
Bachelor's degree in Engineering, 0–3 years of experience, Troubleshooting and analytical skills, Hands-on experience with SQL, Understanding of REST APIs, Knowledge of authentication mechanisms, Ability to analyze logs, Familiarity with Jira
What You'll Do.
Provide technical support
Troubleshoot API issues
Resolve webhook problems
Troubleshoot authentication issues
Analyze application logs
Debug technical issues
Investigate data issues
Manage customer issues
Track customer issues
Collaborate with Engineering
Collaborate with Product
Collaborate with Customer Success
Communicate with customers
Document troubleshooting procedures
Document integration workflows
Ensure timely response
Ensure timely resolution
Maintain customer satisfaction
How You'll Work.
Team & Collaboration
Collaborate with Engineering; Collaborate with Product; Collaborate with Customer Success
Communication Scope
Customer communication
Full Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a dedicated Integration Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. #### Responsibilities * Provide technical support for customer integration-related issues. * Troubleshoot and resolve API, webhook, and authentication-related problems. * Analyze application logs and debug technical issues to identify root causes. * Write and execute SQL queries for data validation and issue investigation. * Monitor and support integrations between internal systems and third-party applications. * Manage and track customer issues through Jira or similar ticketing platforms. * Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues. * Communicate effectively with customers regarding issue status, resolutions, and best practices. * Document troubleshooting procedures, resolutions, and integration workflows. * Ensure timely response and resolution of support tickets while maintaining high customer satisfaction. ## Requirements * Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. * 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role. * Strong troubleshooting and analytical skills. * Hands-on experience with SQL and database queries. * Understanding of REST APIs, webhooks, and integration concepts. * Knowledge of authentication mechanisms such as API Keys, OAuth, or JWT. * Ability to analyze logs and debug technical issues. * Familiarity with Jira or similar ticketing systems. * Strong communication and customer-handling skills. * Ability to take ownership and work independently.
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