IntegrationEngineer

We are looking for a German-speaking Integration Engineer to support the implementation of Parloa AMP, a voice-agent platform, across multiple enterprise client projects. The role focuses on integrating Parloa AMP with client CRM/ticketing systems and telephony platforms, ensuring seamless customer identification, ticket creation, call routing, and agent handoff. ## Requirements #### Key Responsibilities: * Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs. * Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers. * Enable automated ticket/case creation and synchronization between voice interactions and CRM systems. * Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies. * Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios. * Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations. * Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes. * Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools. * Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases. #### Requirements: * Strong experience with REST API integrations, including JSON, HTTP, data mapping, error handling, retries, and fallback strategies. * Experience with authentication and integration technologies such as OAuth 2.0, API keys, webhooks, and secret management. * Solid understanding of SIP and VoIP technologies, including signaling, trunking, call routing, transfers, and handoff scenarios. * Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy, AudioCodes, Twilio, Genesys, or Dialogflow CX also accept