IntegratedServicesEngineer

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free. As an Integrated Services engineer, you will be responsible for day-to-day operations in supporting stakeholder requests via different communication channels, support onboarding processes of the new joiners and off-boarding, and collaborate with various divisions in planning and execution of projects. Besides that, you’ll be maintaining and supporting the company’s infrastructure, ensuring high availability, performance, and security across all internal systems You will serve as the main point of contact for stakeholders who require assistance with any software which falls under our scope and assist with escalations to different teams within the company if required. You will also be involved in multiple running projects within the company, whether it was implementation of a new solution or improvement over existing ones. Within the team, you’ll drive initiatives, define roadmap and implementation to improve workflows within the team such as automation of tasks, and also provide guidance / mentorship for team members. What you'll actually do Provide L2 technical support for hardware and software issues via email, chat, phone, and in-person while meeting SLA requirements. Serve as first escalation point for resolving complex technical incidents. Manage user access lifecycle, including provisioning, recovery, and removal acro