ReWorks Solutions
Healthcare
IntakeSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Intake Specialist at ReWorks Solutions. Skills: Client intake, Customer service. Contact new referrals promptly and efficiently. Guide families through the onboarding and intake process”
Industry & Context.
Independent problem-solving
What They're Looking For.
Must Have
Professional and compassionate communication style required, Ability to manage multiple cases and priorities simultaneously required, Independent problem-solving skills required, Ability to work in a fast-paced environment required, Attention to detail and documentation accuracy required, Excellent organizational and time-management abilities required, Empathy and communication skills required, Ability to work independently in a remote environment, Reliable internet connection and a suitable home office setup
Nice to Have
Bachelor’s degree (BAS) highly preferred, Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred, Spanish language proficiency preferred, Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred, Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred
What You'll Do.
Contact new referrals promptly and efficiently
Guide families through the onboarding and intake process
Provide exceptional customer service and support
Maintain accurate and complete client records and documentation
Coordinate with staffing
and case management teams
Track referral progress and ensure all intake requirements
Follow up with families regarding documentation
Maintain confidentiality and compliance with healthcare documentation standards
Support intake reporting and administrative workflows
Ensure a positive experience for families
Meet productivity and performance targets
How You'll Work.
Team & Collaboration
Staffing teams; Scheduling teams; Case management teams
Communication Scope
Compassionate communication
Full Job Description
**Position:** Intake Specialist (ABA) **Working Hours:** US Hours (9am-5pm EST) **Location:** Full-Time, Remote (South Africa) **Salary:** South African Rand (ZAR) A compassionate and highly organized Intake Specialist is sought to support client intake operations within an ABA therapy environment. The successful candidate will be responsible for managing incoming referrals, providing a high-touch onboarding experience for families, coordinating intake processes, and ensuring timely communication throughout the onboarding journey. The ideal candidate possesses exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, client-focused environment. ### Key Responsibilities * Contact new referrals promptly and efficiently, ideally within established response time targets * Guide families through the onboarding and intake process from referral to service initiation * Provide exceptional customer service and support throughout the intake journey * Maintain accurate and complete client records and documentation * Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding * Track referral progress and ensure all intake requirements are completed * Follow up with families regarding documentation, appointments, and onboarding requirements * Maintain confidentiality and compliance with healthcare documentation standards * Support intake reporting and administrative workflows * Ensure a positive experience for families while meeting productivity and performance targets **Requirements** * Bachelor’s degree (BA/BS) highly preferred * Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred * Strong empathy and communication skills required * Excellent organizational and time-management abilities required * Strong attention to detail and documentation accuracy required * Ability to work in a fast-paced environ
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