Equus Workforce Solutions
Program Development
IntakeSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“Intake Specialist at Equus Workforce Solutions. Skills: customer service, data entry, documentation, eligibility verification, record keeping. meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies. Initiates and maintains customer program file and documents any course of action or service delivery”
Industry & Context.
Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required
What They're Looking For.
Must Have
High School Diploma or General Education Diploma, Prior experience in a customer contact job or customer service skills, Proficient in computer programs and data entry, Solid organizational and time management skills, Detail oriented and accurate with deadline sensitive goals and objectives, Above average interpersonal and communication skills, Ability to deal with difficult customers, Ability to establish and maintain effective working relationships, Valid Class C License with acceptable auto insurance
Nice to Have
Experience conducting Workshops/Orientations, Knowledge of community employers and community partners
What You'll Do.
meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies
Initiates and maintains customer program file and documents any course of action or service delivery
Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents
Schedules appointments and follow-up on no-shows
Initiates customer program file and customer records
Provides general information regarding program objectives
services and requirements
and retrieves data from database
and performs data reconciliation to ensure accuracy
Assist in program group or individual orientations and informational workshops
Performs record keeping functions consistent with ensuring program prepare reports related to program activities
Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required
How You'll Work.
Communication Scope
Above average interpersonal and communication skills
Full Job Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. * Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies * Initiates and maintains customer program file and documents any course of action or service delivery * Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents * Schedules appointments and follow-up on no-shows * Initiates customer program file and customer records * Provides general information regarding program objectives, services and requirements * Enters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshops * Familiarity with outside resources for referral as necessary * Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities * Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required * Advise clients or customers * Answer customer or public inquiries * Compare clients' applications with eligibility requirements * Compile data related to social service programs * Compile information through interviews * Compute financial data * Coordinate social service activities with resources * Determine program eligibility, social service program status * Ensure compliance with government regulations ## Qualifications * High School Diploma or General Education Diploma. * Prior experien
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