Stephens Law
Legal Services
IntakeDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Intake Director at Stephens Law. Skills: Client intake, Case evaluation, Process optimization, Department management. Oversee daily intake calls. Follow up on prospective cases”
What You'll Achieve.
Improve client experiences; Increase conversion rates; Achieve landmark results; Deliver exceptional legal representation
Industry & Context.
Identify opportunities for improvement; Implement solutions
Responsiveness for urgent matters outside business hours
What They're Looking For.
Must Have
10+ daily intake calls management, Evaluate potential cases, Manage sign-up process, Coordinate referrals, Own intake KPIs and reporting, Manage and improve intake department, Understand Texas personal injury law, Understand workers' compensation laws, Learn and optimize lead management systems, Improve case tracking systems, Exceptional interpersonal skills, Highly organized, Manage multiple tasks, Prioritize effectively, Handle time-sensitive matters, Maintain responsiveness for urgent matters, Take full ownership of responsibilities, Identify opportunities for improvement, Proactively implement solutions
Nice to Have
Director-level experience, Experience with Lead Docket, Experience with CasePeer, Experience with Filevine, Experience with similar plaintiff PI systems
What You'll Do.
Oversee daily intake calls
Follow up on prospective cases
Focus on 18-wheeler accidents
Focus on wrongful death cases
Qualify potential cases
Obtain police reports
Review police reports
Assess case viability
Manage entire sign-up process
Coordinate DocuSign agreements
Coordinate medical authorizations
Transition cases to CasePeer
Coordinate referrals for unfit cases
Ensure smooth handoffs
Comply with Texas referral fee regulations
Report on intake KPIs
Analyze inquiry volume
Analyze conversion rates
Analyze referral outcomes
Analyze marketing source performance
Analyze operational trends
Identify improvement opportunities
Manage intake department
Improve intake department
Balance strategic oversight
Execute hands-on tasks
Continuously improve processes
Act as strategic gatekeeper
Drive operational improvements
Enhance client experiences
Increase conversion rates
Support firm's mission
How You'll Work.
Team & Collaboration
Collaborate with attorneys; Collaborate with paralegals; Collaborate with firm leadership
Communication Scope
Interpersonal skills
Process & Methodology
Process optimization
Full Job Description
Are you driven to transform client experiences and streamline complex processes in a high-stakes legal environment? Do you excel at balancing strategic leadership and hands-on management to create impactful change? Can you lead with empathy and efficiency in a firm renowned for tackling life-altering personal injury cases? Are you ready to take ownership of a vital department in a boutique law firm known for its personalized approach? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email [email protected] only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Stephens Law, an elite trial law firm in Fort Worth, Texas has built its reputation by achieving landmark results in personal injury and wrongful death cases. With a robust focus on high-impact cases, the firm works directly with families during their most challenging times, offering compassionate, strategic representation. Founded by the nationally recognized trial lawyer Jason Stephens, the firm stands out for its commitment to quality over quantity, handling fewer cases at a time to ensure each receives the dedicated attention and resources it requires. This approach has resulted in record-setting settlements and verdicts across Texas, making Stephens Law a trusted name in personal injury litigation. The Intake Director at Stephens Law will play a pivotal role in shaping the firm's first interaction with prospective clients while serving as the strategic leader of the intake department. This position is responsible for fully owning and continuously improving the intake function, ensuring that every potential case is evaluated thoroughly, strategically, and with exceptional resp
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