Guidelight Health
Healthcare
IntakeandAdmissionsAssociate
“Intake and Admissions Associate at Guidelight Health. Skills: Intake and admissions, Client assessment, Referral coordination. Serve as first point of contact. Manage inbound and outbound referrals”
What You'll Achieve.
Ensure timely access to care; Reduce barriers to treatment; Deliver seamless client experience
Industry & Context.
Navigate client concerns
Must be in PST
What They're Looking For.
Must Have
2-3 years intake and admissions experience, Comfortable with technology, Seamlessly navigate multiple platforms, Exceptional interpersonal skills, Exceptional communication skills, Proven ability to handle objections, Proven ability in high-call environments, Natural problem-solver, Commitment to diversity, equity, and inclusion
Nice to Have
Bachelor's Degree in health, human services, psychology, or related degree, Experience working in IOP or PHP levels of care, Experience in high-growth or early-stage environment, Proven success in call center environment, Experience working across multiple sites or states
What You'll Do.
Serve as first point of contact
Manage inbound and outbound referrals
Ensure timely follow-up
Build and sustain relationships with referral partners
Educate clients on programs
Educate referral partners on programs
Apply consultative selling techniques
Apply motivational interviewing techniques
Guide clients toward next steps
Support confident decision-making
Verify insurance eligibility
Verify benefits for services
Explain out-of-pocket costs
Explain payment options
Conduct initial intake screenings
Gather clinical information
Gather demographic information
Gather logistical information
Schedule virtual level-of-care evaluations
Ensure readiness for appointments
Support clients in navigating technology
Coordinate collection of prior medical records
Submit prior medical records
Ensure documentation is accurate
Ensure documentation is complete
Manage high call volumes
Articulate Guidelight’s value proposition
Articulate Guidelight’s care model
Track client activity in CRM
Track referral activity in CRM
Track client activity in EMR
Track referral activity in EMR
How You'll Work.
Team & Collaboration
Coordinate with clinicians; Coordinate with clinical teams
Communication Scope
Active listening; Client education; Partner education
Applying for this Intake and Admissions Associate role?
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ANONYMOUS · UNFILTERED
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