Guidelight Health
Healthcare
IntakeandAdmissionsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Intake and Admissions Associate at Guidelight Health. Skills: Intake and admissions, Client assessment, Referral coordination. Serve as first point of contact. Manage inbound and outbound referrals”
What You'll Achieve.
Ensure timely access to care; Reduce barriers to treatment; Deliver seamless client experience
Industry & Context.
Navigate client concerns
Must be in PST
What They're Looking For.
Must Have
2-3 years intake and admissions experience, Comfortable with technology, Seamlessly navigate multiple platforms, Exceptional interpersonal skills, Exceptional communication skills, Proven ability to handle objections, Proven ability in high-call environments, Natural problem-solver, Commitment to diversity, equity, and inclusion
Nice to Have
Bachelor's Degree in health, human services, psychology, or related degree, Experience working in IOP or PHP levels of care, Experience in high-growth or early-stage environment, Proven success in call center environment, Experience working across multiple sites or states
What You'll Do.
Serve as first point of contact
Manage inbound and outbound referrals
Ensure timely follow-up
Build and sustain relationships with referral partners
Educate clients on programs
Educate referral partners on programs
Apply consultative selling techniques
Apply motivational interviewing techniques
Guide clients toward next steps
Support confident decision-making
Verify insurance eligibility
Verify benefits for services
Explain out-of-pocket costs
Explain payment options
Conduct initial intake screenings
Gather clinical information
Gather demographic information
Gather logistical information
Schedule virtual level-of-care evaluations
Ensure readiness for appointments
Support clients in navigating technology
Coordinate collection of prior medical records
Submit prior medical records
Ensure documentation is accurate
Ensure documentation is complete
Manage high call volumes
Articulate Guidelight’s value proposition
Articulate Guidelight’s care model
Track client activity in CRM
Track referral activity in CRM
Track client activity in EMR
Track referral activity in EMR
How You'll Work.
Team & Collaboration
Coordinate with clinicians; Coordinate with clinical teams
Communication Scope
Active listening; Client education; Partner education
Full Job Description
Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact! Description: This is a Full-Time, Hourly role, Monday-Friday, 9:00am-6:00pm PST. Title: Intake and Admissions Associate Reports to: Director, Central Intake Department/Location: Remote but we are only considering candidates in PST. FLSA Status: Exempt Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. Summary: The Admissions Coordinator at Guidelight Health, reporting to the Director of Central Intake, will play an integral role in ensuring timely access to quality care for clients in need of Partial Hospitalization or Intensive Outpatient Services. As the first point of contact for prospective clients and referring providers, this individual will manage inbound and outbound referrals, assess client needs, and guide them through the intake process with expertise, empathy, and efficiency. Serving as a key connector between Guidelight and the broader referral community, this individual will be deeply knowledgeable about our programmatic offerings, proactively engaging clients and referral partners, educating them on care options, verifying benefits, and coordi
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