InsuranceSolutionsAnalyst

Who We Are: Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents. We’ve built a profitable, growing business in a challenging market.  Customers stay and expand with us.  Our product portfolio continues to deepen.  And we still have significant room to grow.  That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.  Foxen isn’t for everyone.  But for the people it’s for, it’s a supportive place to grow. What You’ll Do: The Insurance Solutions Analyst is the operational core of the Insurance Solutions team, responsible for the day-to-day execution that keeps Foxen's in-house P review, triage, and respond to incident reports across CRM and communication platforms Facilitate incident reporting to licensed Claims TPAs for the adjudication of claims on non-admitted commercial lines policies issued by carrier partners; escalate customer inquiries and concerns to the appropriate parties in a timely manner. Review FNOLs for accuracy and route to TPA; confirm liability waiver program or renters insurance coverage status for impacted residents Maintain follow-up tasks and daily CRM hygiene to ensure accurate claim records and reporting Provide Foxen’s Legal team with necessary information to respond to regulator inquiries TPA Coordination handle escalation calls When escalated for review, assist in analyzing tenant renters insurance policies to confirm landlord coverage and certificate of insurance requirements are met Set up external user access to claims and FNOL submission portals Work with the Relationship Management Team and Customer Success Managers on support tasks Documentation & Cross-Functional Support Support the Relationship Management Team and Customer Success Managers during customer-facing meetings