Marsh Risk
Insurance
InsuranceOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Insurance Operations Manager at Marsh Risk. Skills: operations management, client service, stakeholder engagement. Facilitate communications across business functions. Oversee quality of communications and work”
What You'll Achieve.
ensure that issues encountered by team members are resolved efficiently; driving ownership of outcomes to reinforce desired business objectives; maintain service standards and high quality outcomes; improve client experience; ensure an understanding of the needs and expectations of external and internal clients; ensure that staff adhere to assigned schedules and performance expectations
Industry & Context.
resolves problems when required
What They're Looking For.
Must Have
University degree from a reputable university, preferably in Business Administration, Economics or Engineering, 7+ years’ experience in operations management in insurance sector, preferably in Employee Benefits, Fluent in both written and spoken English, Excellent communication, interpersonal and negotiation skills, Leadership attitude, team management experience, ability to work effectively in teams and work with numerous stakeholders, Advanced proficiency with Microsoft Office
Nice to Have
Continuous improvement approach, Think outside of the box and a can-do attitude, Comfortable and experience working with technology (solutions), Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
What You'll Do.
Facilitate communications across business functions
Oversee quality of communications and work
Implement initiatives to refine processes
Oversee day to day operational activity
Monitor workflow within the team
Prioritize own and team's workload
Lead stakeholder engagement sessions
Work in partnership with client managers
Oversee complaints management system
Manage escalated calls
Liaise with Compliance to restrict breaches
Ensure emerging risks are identified
Monitor operational controls
analyze team productivity
Develop reports on KPI performance
Conduct one-on-one and team meetings
How You'll Work.
Team & Collaboration
Facilitates communications across business functions; Works in partnership with client managers; Ability to work effectively in teams and work with numerous stakeholders
Communication Scope
Excellent communication; interpersonal; negotiation skills
Full Job Description
## Company: Marsh ## ## Description: Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. Marsh Arabia is seeking candidates to manage its "Global Benefits Management (GBM)" program specialied in Employee Benefits to service its global clients based in KSA. The position is based in Al Khobar office. This role combines disciplined insurance operations management and client service. **What is in it for you?** * Great team environment with energetic and supportive colleagues * Work-life balance * Professional environment where your career path is supported and really matters in our global organization **We will count on you to** * Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently. * Oversees the quality of communications and work of client and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives. * Oversees day to day operational activity of the team, monitors workflow within the team and prioritizing own and team's workload to maintain service standards and high quality outcomes. * Leads and/or participates in stakeholder engagement sessions and works in partnership with client managers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of external and internal clients. * Oversees the complaints management system and manages/addresses escalated calls, complaints, questions and queries as necessary. * Liaises with Compliance to restrict
Applying for this Insurance Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Marsh Risk?
Real rants from real employees. Read before you apply.