Evident
InsurTech
InsuranceCertificateOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Insurance Certificate Operations Manager at Evident. Skills: Insurance verification, Process management, Team leadership. Manage team of insurance specialists. Conduct training for specialists”
What You'll Achieve.
Meet daily customer inquiries; Exceed internal escalation inquiries
Industry & Context.
Analysis; Pulling metrics
What They're Looking For.
Must Have
2+ years experience Commercial Insurance, Read and interpret Certificates of Insurance, Training and coaching operational specialists, Working with customers, Written and verbal communication skills
Nice to Have
Product Management experience, Project Management experience, Experience in insurtech, Experience in procurement technology
What You'll Do.
Manage team of insurance specialists
Conduct training for specialists
Create training articles
Maintain user guide articles
Improve insurance verification software
Identify opportunities for new features
Translate insurance requirements
Recognize product gaps
Drive product enhancements
Meet daily customer inquiries
Exceed internal escalation inquiries
Participate in company initiatives
Participate in projects
Build internal relationships
Maintain internal relationships
Support company vision
Support company values
Encourage desired behaviors
How You'll Work.
Team & Collaboration
Work with product team; Work with engineering team; Internal relationships with departments
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business. In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com. Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week. Responsibilities · Responsible for the quality and efficiency of a team of insurance certificate verification specialists · Conduct ongoing training for insurance verification specialists · Create and maintain training and user guide articles on processes and procedures · Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features · Translate insurance requirements into product offerings and recognize gaps · Be a driving force for product enhancements and efficiencies · Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires · Participate in various company initiatives and projects as requested · Build and maintain strong internal relationships with different departments within the company (we are a team!) · Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words) If yo
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