Kaplan
Education
InstructorManager&ProgramDelivery(Insurance)
Neural analysis suggests this role is
optimal for Manager candidates.
“Instructor Manager & Program Delivery (Insurance) at Kaplan. Skills: Instructional faculty management, Program delivery, Talent management. Manage instructional faculty. Provide coaching”
What You'll Achieve.
Ensure elite student outcomes; Ensure high NPS
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree, 5+ years experience in Insurance industry, 4+ years experience in educational management, Demonstrated leadership skills, Excellent communication skills, Ability to streamline processes, High degree of organizational skills
Nice to Have
Prior experience in education management in a for-profit organization
What You'll Do.
Manage instructional faculty
Provide performance feedback
Provide professional development
Ensure elite student outcomes
Assign teachers to classes
Assign teachers to tutoring sessions
Provide expert guidance to Coordinators
Meet instructional requirements
Facilitate feedback for observations
Ensure adherence to instructional rubric
Provide corrective action
Provide additional training
Review faculty payroll
Approve faculty payroll
Manage variable instructional costs
Identify new instructional talent
Evaluate new instructional talent
Participate in interview process
Participate in onboarding process
Act as secondary point of contact
Maintain service continuity
Design instructional delivery plans
Customize instructional delivery plans
Participate in customer calls
Synthesize faculty feedback
Synthesize student feedback
Provide actionable insights
Refine instructional materials
Refine delivery platforms
Maintain accurate records
Support departmental capacity planning
How You'll Work.
Team & Collaboration
Partner with multiple teams; Collaborate with Delivery Assurance; Collaborate with Institutional Sales; Collaborate with Customer Success teams; Collaborate with Content teams; Collaborate with Product teams
Communication Scope
Excellent communication skills
Full Job Description
**Job Title ** Instructor Manager & Program Delivery (Insurance) **Job Description** For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The **Manager, Instruction & Program Delivery (Insurance)** is responsible for the front-line leadership, performance, and engagement of Kaplan’s instructional faculty. This role ensures the high-quality fulfillment of live and synchronous learning programs by matching expert teaching talent with student demand across retail and institutional channels. The Manager serves as a primary point of contact for faculty support and a strategic partner to Sales and Customer Success teams, occasionally acting as an instructional subject matter expert to help customize programs for institutional clients. By balancing talent development with operational precision, the Manager ensures a seamless and equitable experience for students while maintaining strict fiscal oversight of instructional expenses. **_Primary/Key Responsibilities_** * Faculty Performance & Engagement: Manage a pool of part-time instructional talent, providing consistent coaching, performance feedback, and professional development to ensure elite student outcomes and high NPS. * Instructional Placement & Resource Optimization: Oversee the strategic assignment of teachers to classes and tutoring sessions. This includes either directly executing assignments or providing expert guidance to Coordinators to ensure the "best-fit" instructor is placed based on product expertise and student needs. * Operational Implementation: Partner with multiple teams to launch new classes and
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