Harvard University

Higher Education

InstructionalTechnologySpecialist

$75–110k ~AI est. Cambridge, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Instructional Technology Specialist at Harvard University. Skills: Instructional technology, Learning management systems, Digital accessibility, AI tools. Provide day-to-day operational support. Ensure instructional technology outputs meet standards”

Industry & Context.

Higher Education
Problems you'll solve

Troubleshooting; Incident resolution; Root cause analysis

What They're Looking For.

Must Have

Hands-on operational support, Technical and analytical skills, Basic coding and configuration tasks, Support for academic programs, Support for professional education, Support for business units, Standardized training to faculty, Standardized training to support staff, Digital Accessibility training, Instructional and AI supported academic tools training, Group training sessions, One-on-one appointments

Nice to Have

Advanced technical work supervision

What You'll Do.

Provide day-to-day operational support

Ensure instructional technology outputs meet standards

Respond to requests for course websites

Assist with selection of tools

Assist with basic configuration of tools

Assist with site design

Assist with site organization

Assist with design of course materials

Assist with formatting of course materials

Serve as subject matter resource

Deliver standardized training

Ensure training sessions are accessible

Ensure training materials are accessible

Ensure recordings are accessible

Ensure handouts are accessible

Assist in installing tools

Assist in configuring tools

Assist in maintaining tools

Partner with operations teams

Partner with infrastructure teams

Share current experiences

Contribute input to strategic direction

Contribute input to future direction

Escalate design decisions

Escalate strategic decisions

Understand escalation protocols

Execute escalation protocols

Communicate issues for resolution

Assist in categorizing tickets

Assist in triaging tickets

Maintain key performance indicators

How You'll Work.

Team & Collaboration

Operations teams; Infrastructure teams; Service center team

Communication Scope

User documentation

Full Job Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Graduate School of Education? The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education. Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: [www.gse.harvard.edu](https://www.gse.harvard.edu). Reporting to the Senior Director of Academic and Instructional Technologies (Senior Director), the Specialist for Instructional Technologies provides hands-on, operational support for learning management systems (currently Canvas and LXP), integrated instructional and AI enhanced academic technologies, and similar platforms, products, and services. The Specialist is responsible for executing assigned tasks related to instructional technology output (including course content, training materials, documentation, and multimedia) in an accessible manner in alignment with Harvard’s digital accessibility standards, WCAG 2.1 AA. Working under the guidance and direction of the Senior Director, the Specialist provides direct support for the portfolio of applications supporting academic programs, professional education, and business units that leverage similar services for outreach and education to the HGSE community and its constituents. The role requires technical and analytical skills to support routine int

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