Uline
Distributor of shipping, industrial, and packaging materials
InstructionalDesignerCustomerService
“Instructional Designer - Customer Service at Uline. Skills: Instructional design, Learning solutions development, Training program development. Design and develop learning solutions and training programs. Develop quality learning materials for in-person, eLearning and video training modules”
What You'll Achieve.
Empower people to deliver legendary service.; Improve training effectiveness.
Industry & Context.
All positions are on-site., Must complete a pre-employment hair follicle drug screening.
What They're Looking For.
Must Have
Bachelor's degree in instructional design or technology, education or a related field., Experience with rapid-authoring, audio and video editing tools and workflows., communication and interpersonal skills.
Nice to Have
3+ years of experience in the customer service industry
What You'll Do.
Design and develop learning solutions and training programs
Develop quality learning materials for in-person
eLearning and video training modules
Collaborate with leadership to identify learning needs and to create learner-focused content
Create standards for consistent training delivery
Measure program effectiveness
Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness
How You'll Work.
Team & Collaboration
Collaborate with leadership to identify learning needs and to create learner-focused content
Communication Scope
Communication skills
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