Uline

Distributor of shipping, industrial, and packaging materials

InstructionalDesignerCustomerService

Kenosha, Wisconsin, United States FULL TIME
The Brief

“Instructional Designer - Customer Service at Uline. Skills: Instructional design, Learning solutions development, Training program development. Design and develop learning solutions and training programs. Develop quality learning materials for in-person, eLearning and video training modules”

What You'll Achieve.

Empower people to deliver legendary service.; Improve training effectiveness.

Industry & Context.

Distributor of shipping, industrial, and packaging materials
Eligibility Requirements

All positions are on-site., Must complete a pre-employment hair follicle drug screening.

What They're Looking For.

Must Have

Bachelor's degree in instructional design or technology, education or a related field., Experience with rapid-authoring, audio and video editing tools and workflows., communication and interpersonal skills.

Nice to Have

3+ years of experience in the customer service industry

What You'll Do.

Design and develop learning solutions and training programs

Develop quality learning materials for in-person

eLearning and video training modules

Collaborate with leadership to identify learning needs and to create learner-focused content

Create standards for consistent training delivery

Measure program effectiveness

Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness

How You'll Work.

Team & Collaboration

Collaborate with leadership to identify learning needs and to create learner-focused content

Communication Scope

Communication skills

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