Redwood Software
SaaS
InstructionalDesigner
Neural analysis suggests this role is
optimal for Mid candidates.
“Instructional Designer at Redwood Software. Skills: Translating complex technical content into structured, engaging learning experiences, Supporting the full development lifecycle for training programs, Using AI tools to accelerate and elevate work. Translate complex technical content into structured, engaging learning experiences for customers and internal teams. Support the full development lifecycle for training programs across Redwood's automation and file transfer platforms”
What You'll Achieve.
Customer onboarding; Product adoption; Overall learning effectiveness
Industry & Context.
Work the Problem
What They're Looking For.
Must Have
3-5 years of experience in instructional design, learning experience design or a related field, Experience working with eLearning authoring tools (e. g. , Articulate Rise, Storyline, Camtasia), Ability to structure and organize complex information into clear, learner-friendly content, Experience creating storyboards and instructional design documentation, Hands-on experience using AI tools professionally to support content creation, research, or productivity workflows, Organizational and project coordination skills, Excellent written and verbal communication skills, Experience working with subject matter experts and cross-functional teams, Familiarity with adult learning principles and instructional design methodologies
Nice to Have
Experience designing training for SaaS, enterprise software or technical products, Familiarity with LMS platforms and SCORM-based content delivery, Experience working within structured content development workflows (e. g. , Jira-based project tracking), Exposure to action mapping or performance-based learning design, Familiarity with learning analytics and assessment design best practices
What You'll Do.
Translate complex technical content into structured
engaging learning experiences for customers and internal teams
Support the full development lifecycle for training programs across Redwood's automation and file transfer platforms
Use AI tools to synthesize and structure raw SME input into draft lesson content
Maintain adherence to team standards
Perform routine LMS administration within Redwood University
and resolve feedback from SMEs
Ensure content meets quality
and usability standards prior to release
Maintain and update existing learning content in response to product changes
and post-project reviews
How You'll Work.
Team & Collaboration
Working closely with a Senior Instructional Designer, Content Developers, and subject matter experts (SMEs); Experience working with subject matter experts and cross-functional teams
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
Organizational and project coordination skills, Structured content development workflows
Full Job Description
OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As an Instructional Designer at Redwood, you'll play a critical role in translating complex technical content into structured, engaging learning experiences for customers and internal teams. Working closely with a Senior Instructional Designer, Content Developers, and subject matter experts (SMEs), you'll support the full development lifecycle for training programs across Redwood's automation and file transfer platforms. You're highly organized, detail-oriented, and fluent in using AI tools to accelerate and elevate your work. This role directly contributes to customer onboarding, product adoption, and overall learning effectiveness. Instructional Design provide guidance on content structure, best practices, and templates Use AI tools to synthesize and structure raw SME input - such as call recordings, documentation, or rough notes - into draft lesson content ready for review Content Workflow, Tools maintain adherence to team standards, naming conventions, and file structures Perform routine LMS administration within Redwo
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