Iterable
SaaS
InstructionalDesigner
Neural analysis suggests this role is
optimal for Mid candidates.
“Instructional Designer at Iterable. Skills: Instructional design, SaaS industry experience, E-learning development, Training content creation, AI tools proficiency. Enhancing the online customer training portal. Designing and building customer education via e-learning modules”
What You'll Achieve.
Customer satisfaction regarding courses meeting product release; QA of overarching team OKRs and company initiatives like Academy CSAT, course completion levels etc.
Industry & Context.
Troubleshooting issues and proposing solutions before bringing them to the larger team
Must be very hands-on, Need to purchase own cell phone for app integrations like Okta and Slack if not comfortable using own
What They're Looking For.
Must Have
2-4 years experience in instructional design in the SaaS industry, Experience in training development (online and live), Experience and proficiency in AI tools such as ChatGPT, Google Gemini, Descript, Videate, etc., Excellent project management skills and the ability to manage several important projects at one time, Proven ability to work under pressure and within quick turnaround times, Passionate about working with customers and distilling technical information into consumable content that enables them to do their jobs in Iterable effectively, Experience using Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, Descript and SkillJar LMS, A love for tech and how it can help people
Nice to Have
Experience with email marketing, push or SMS software is a plus, LMS administration (experience building course content within a learning management system), HTML or other technical coding experience
What You'll Do.
Enhancing the online customer training portal
Designing and building customer education via e-learning modules
Creating courses from training event sessions
Becoming a product expert
Building and updating training
Expanding and improving online Academy offerings
Developing and continually honing expertise in the platform and 3rd party integrations
Updating and maintaining existing Academy content
Creating brand new content for the Academy
Integrating more and better education content across the customer journey
Automating onboarding and scaling the CS Organization
Staying aligned on product releases and planning them into the Asana Customer Education tracker
Identifying and iterating on non-product training content
Developing videos in Camtasia and Genially
Creating courses using Rise 360 for the SkillJar LMS
Owning larger projects from start to finish
Troubleshooting issues and proposing solutions
Building and maintaining relationships cross-functionally
Gathering information from SMEs for course development
project ideation and updates
Owning internal and external Academy develop comms and themes
How You'll Work.
Team & Collaboration
Build e-learning with the help of other team members; Collaborative for projects related to content creation; Collaborate with the Director of Customer Education and other Instructional Designers on course development, module layout (course types), certifications and quiz creation; Build and maintain relationships cross-functionally across Iterable; Collaborating with the team members who own the dissemination of newsletters
Communication Scope
Communicate and hold meetings as necessary
Process & Methodology
Excellent project management skills, Ability to manage several important projects at one time, Own larger projects from start to finish, both from ideation and development phase, through to launch
Full Job Description
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app, and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've
Applying for this Instructional Designer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Iterable?
Real rants from real employees. Read before you apply.