M&T Bank
Financial Services
InstitutionalServicesQualityAssuranceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Institutional Services Quality Assurance Manager at M&T Bank. Skills: Quality Assurance, Process management, Team management. Manage largest teams. Manage teams within Institutional Services”
What You'll Achieve.
Increase service; Increase processing; Increase profitability; Increase regulatory compliance; Achieve business objectives; Lower costs; Increase efficiency; Mitigate risk
Industry & Context.
Problem resolution; Decision making; Creative problem solving
What They're Looking For.
Must Have
7 years related experience, 2 years managerial experience, Customer service skills, Verbal communication skills, Written communication skills, Problem resolution skills, Resource management skills, Decision-making skills
Nice to Have
Certified Corporate Trust Specialist certification, Advanced Degree, Project management skills, Analytical skills, High proficiency in pertinent word processing, spreadsheet, presentation and industry-specific software, Excellent Analytical skills, Creative problem solving
What You'll Do.
Manage teams within Institutional Services
Mentor assigned staff members
Encourage individual development
Encourage group development
Ensure staff compliance with policies
Ensure staff compliance with procedures
Lead development of process improvements
Implement process improvements
Increase profitability
Increase regulatory compliance
Partner with management
Partner with colleagues
Maintain administrative support
Maintain operational support
Maintain risk management support
Collaborate to implement strategic plan
Manage planning of projects
Manage development of projects
Manage implementation of projects
Achieve short-term business objectives
Achieve long-term business objectives
Manage compliance requirements
Define compliance processes
Oversee implementation of compliance procedures
Oversee implementation of compliance controls
Ensure procedures are functioning
Ensure controls are functioning
Develop training for personnel
Complete compliance self-testing
Oversee compliance self-testing
Manage regulatory examinations
Manage regulatory audits
Manage resultant corrective actions
Manage business reporting
Report variances to management
Make recommendations on variances
Implement recommendations
Define business objectives
Participate in achievement of business objectives
Represent Unit on Enterprise-wide projects
Represent Division on Enterprise-wide initiatives
Adhere to risk standards
Adhere to regulatory standards
Design internal controls
Implement internal controls
Maintain internal controls
Enhance internal controls
Identify risk-related issues
Escalate risk issues to management
Promote an environment that supports belonging
Reflect the M&T Bank brand
Maintain M&T internal control standards
Implement internal audit points
Implement external audit points
Implement issues raised by regulators
Complete other related duties
How You'll Work.
Team & Collaboration
Internal clients; External clients
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project planning, Project implementation
Full Job Description
## **Function:** Provides strategic direction and management for the planning, developing and implementation of Institutional Services projects and the formation of an IS Quality Assurance team. ## **Primary Responsibilities:** · Manage largest and/or most complex teams within Institutional Services · Manage, coach and mentor Unit Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures. · In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit. · Collaborate to implement strategic plan. · Manage the planning, developing and implementing of various projects and initiatives to achieve short and long-term business objectives. · Responsible for managing and/or participating in defining processes or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes, directly or indirectly monitoring functions that, on a daily basis, ensure procedures and controls are functioning as designed, developing training for business line personnel regarding procedures and controls designed to ensure compliance with laws and/or regulations, completing or overseeing embedded compliance self-testing and/or managing examinations or audits involving regulatory matters and any resultant corrective actions. · Manage budget, profitability and other business reporting. Analyze variances and report to management. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval. · Define and participate in the achievement of short and long-term business objectives. · Represent Unit or Divisi
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