O’Reilly Auto Parts
InstallerServiceManager
“Installer Service Manager at O’Reilly Auto Parts. Skills: technical parts specialist, installer counter sales and service, customer service. oversees and participates in all aspects of installer counter sales and service. maximizing installer sales, focusing on market entitlement”
What You'll Achieve.
maximizing installer sales; focusing on market entitlement; ensure highest level of customer service; maximizing customer service, while minimizing expenses
What They're Looking For.
Must Have
Leading technical parts specialist, good background in mechanics, Above average communication skills
Nice to Have
Hands-on knowledge of automotive repairs, ASE Certification, Fluency in multiple languages (Spanish is highly desired)
What You'll Do.
oversees and participates in all aspects of installer counter sales and service
maximizing installer sales
focusing on market entitlement
Directs activities of all team members assigned to installer service counter
ensure highest level of customer service
ensure proper staffing of ISSs
delivery specialists and support personnel
Assist in the hiring process by completing recruiting tasks
scheduling and participating in interviews
evaluating candidates
and collaborating with management to ensure the selection of qualified team members
Ensures delivery specialists are routed in an efficient manner
maximizing customer service
while minimizing expenses
ensure all commercial customer complaints are handled in a friendly
efficient and satisfactory manner
Ensures delivery vehicles are serviced and maintained according to company standards
Makes sure all quarterly vehicle inspections are completed on time
accurately and daily mileages are entered into the asset management system
make sure all inventory discrepancies are reported and corrected promptly
Oversees installer counter to provide commercial accounts with excellent customer service
including warranty parts and cores are billed before they leave the store and staged properly
Ensures customers’ new
core and warranty returns are picked up and credited in a timely manner
Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly
assist with collection of past due accounts
Provides input to store manager
regarding ISS and delivery specialist performance evaluations
Utilizes all relevant company training programs
ensuring all team members under his or her supervision has completed required training courses
Completes routine MVR and driver's license audits on delivery specialists
How You'll Work.
Team & Collaboration
Work with the store manager; collaborating with management; working as a team with the sales specialist and territory sales manager (if applicable. ); Works with store manager and credit department; Provides input to store manager
Communication Scope
Above average communication skills
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