DIRECTV
InstallationTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Installation Technician at DIRECTV. Skills: customer service, installation, repair. install and repair equipment. take the lead on providing voice, data and video services”
What You'll Achieve.
connecting them to the latest technology; getting them plugged into our world-class services; your work will create connections and support our mission of taking entertainment to the next level; showcase your customer experience expertise; represent our company as the face of our brand; delivering the future; install and service customer satellite equipment; educate customers on the features and functionality of the services; verify all services are working; demonstrate, sell and bill video service while engaging with customers; provide best-in-class customer service during installations; meeting our customers’ needs plays an important role in our success; your ability to provide them with best-in-class service is even more critical; connecting customers in your community with the best in tech and entertainment; upgrading services; installing our products; your impacts will be felt by customers far and wide
Industry & Context.
dispatch from home, service Grand Forks, ND customers, work inside or out, working at heights on ladders and raised surfaces, work in buildings, attics, basements, and crawl spaces, work outside in all types of weather, drive a company vehicle, valid state driver's license, commercial license, or chauffeur’s license, satisfactory driving record check, willing to work day, evening or night overtime, emergency call-outs, weekends and holidays, may require travel for out-of-area work which may include overnight travel, may require drug testing, may require a security check, may require ability to drive vehicle with manual gear shift, may require working outside in all kinds of weather, may require working in an environment that is not heated or air conditioned, must be able to stand for long periods of time, satisfactory results from the Premise Technician Assessment Technical, satisfactory Physical Abilities Evaluation (PAE), able to lift up to 80 pounds, body weight must not exceed 275 pounds for assignments involving ladder climbing, able to perform work involving a lot of kneeling, stooping, crouching, crawling or other uncomfortable positions
What They're Looking For.
Must Have
A valid state driver's license, commercial license, or chauffeur’s license, whichever is applicable, appropriate to weight and size of vehicle driven, dependent on state and federal licensing requirements., Complete a satisfactory driving record check., Must be willing to work day, evening or night overtime, emergency call-outs, weekends and holidays as required., May require travel for out-of-area work which may include overnight travel., May require drug testing as mandated by state and federal requirements., May require a security check., May require ability to drive vehicle with manual gear shift., May require working outside in all kinds of weather., May require working in an environment that is not heated or air conditioned., Must be able to stand for long periods of time., Must have Satisfactory results from the Premise Technician Assessment Technical., Complete a satisfactory Physical Abilities Evaluation (PAE) – Must be able to lift up to 80 pounds., To meet manufacturer's safety requirements on equipment used, candidate's body weight must not exceed 275 pounds for assignments involving ladder climbing, Must be able to perform work involving a lot of kneeling, stooping, crouching, crawling or other uncomfortable positions.
What You'll Do.
install and repair equipment
take the lead on providing voice
data and video services
educate customers on the features and functionality of services
promote DIRECTV as a premier service provider
provide best-in-class customer service during installations
Working at heights on ladders and raised surfaces to install and service customer satellite equipment.
Verify all services are working and demonstrate
sell and bill video service while engaging with customers.
Perform work in buildings
and crawl spaces that involves bending
Use a company PC to retrieve and complete orders.
Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
Drive a company vehicle and/or report directly to work location.
How You'll Work.
Communication Scope
excellent customer service skills; educate customers on the features and functionality of our services
Full Job Description
## **$5,000 Additional Cash Award available - Apply today to learn more!** ## ## **Note:** **This position will dispatch from your home and service our Grand Forks, ND customers.** When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the face of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success. You’ll gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate: * Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime & Starz) * Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and unlimited cloud DVR * 25% off AT&T Cell Phone Service As an Installation Technician, you’ll work inside or out to install and repair equipment as you take the lead on providing our voice, data and video services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on the features and functionality of our services. We’ll look to you to promote DIRECTV as a premier service provider while you provide best-in-class customer service during installations. **What you’ll do:** * Working at heights on ladders and raised surfaces to install and service customer satellite equipment. * Educate customers on the features and functionality of the services. * Verify all services are working and demonstrate, sell and bill video servic
Applying for this Installation Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about DIRECTV?
Real rants from real employees. Read before you apply.