InstallationSupportSpecialist

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. **Role overview:** We are looking for a **Payment Installations Specialist** to join our growing team. In this role, you will play a key part in enabling, configuring, and supporting Planet products and payment solutions for our merchants. You will work across teams to ensure seamless delivery, technical accuracy, and an outstanding customer experience. This is an exciting opportunity for a technically minded professional who enjoys problem-solving, collaborating with stakeholders, and working in the dynamic world of integrated payments. **What You Will Do** **As a Payment Installations Specialist, you will:** * Fully enable and configure all Planet products and solutions (card present and e-comm products) * Test, troubleshoot, and validate Planet solutions both remotely and on-site * Liaise with merchants and internal departments to ensure solutions are delivered on time and to the correct build specifications * Ensure all solutions are configured according to required standards and compliance guidelines * Provide accurate, valid, and complete information throughout the installation lifecycle * Collaborate with internal teams to review contracts and ensure correct configurations and billing models * Provide internal and external technical advice and guidance on Planet solutions * Follow up on installations, analyze outcomes, and report on solution status * Work closely with