SpotOn
Technology
InstallationSpecialist-Bilingual
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Installation Specialist - Bilingual at SpotOn. Skills: POS installation, Network troubleshooting, Client training. Conduct virtual assessments. Validate site readiness”
What You'll Achieve.
Ensure installation success; Enhance client readiness; Promote business success; Maintain consistency; Maintain high-quality standards; Drive operational excellence
Industry & Context.
Troubleshoot complex issues; Resolve escalated technical issues
Travel up to 75%, Overnight stays
What They're Looking For.
Must Have
High school diploma or GED, 2-3 years restaurant support experience, 2-3 years technical support experience, 50+ POS installations
Nice to Have
Associate degree in IT, Associate degree in Computer Networking, Associate degree in Systems Administration, Associate degree in Engineering Technology, Associate degree in Business Administration, Associate degree in Hospitality Management, Experience in fintech environments, Experience in SaaS environments
What You'll Do.
Conduct virtual assessments
Validate site readiness
Perform advanced diagnostics
Document infrastructure gaps
Provide technical guidance
Collaborate with Project Managers
Collaborate with Technicians
Collaborate with Engineering
Recommend survey improvements
Recommend process improvements
Maintain detailed records
Configure POS hardware
Complete cabling setup
Complete patching setup
Complete connectivity setup
Deliver onsite training
Implement menu updates
Implement system updates
Conduct pre-installation tasks
Conduct post-installation tasks
Conduct site readiness checks
Lead client follow-ups
Deliver high-quality work
Identify process gaps
Address process errors
How You'll Work.
Team & Collaboration
Cross-functional teams; Client sites
Communication Scope
Communicate technical information
Process & Methodology
Multi-site projects
Full Job Description
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This could include, but is not limited to, performing site surveys, installing POS hardware virtually or onsite, and delivering staff training. Serving as a technical escalation point, this role troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise, the Specialist drives installation efficiency, enhances client readiness, and promotes long-term business success. RESPONSIBILITIES Conducting Virtual Site Surveys - Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. - Validate readiness of wiring, electrical infrastructure, networking, and internet performance. - Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. - Provide technical guidance to clients and vendors to resolve issues. - Collaborate wit
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