Samsara
InstallationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Installation Specialist at Samsara. Skills: Installation oversight, Customer-facing, Project management. Monitor customer installation milestone progress. Resolve issues and installation challenges”
What You'll Achieve.
Improve their operations; Improve the safety, efficiency and sustainability of physical operations; Drive adoption and long-term value; Deliver smooth, high-quality installations; Ensure work is completed on time, on budget, and to Samsara’s quality standards; Improve processes and drive continuous improvement; Enhance the installation experience
Industry & Context.
Problem-solving skills; Troubleshooting during install phases; Resolve root causes of dissatisfaction; Propose mitigation strategies
Customer travel is expected up to 50-70%, including weekends and overnight stays
What They're Looking For.
Must Have
High school diploma required, Must have valid driver's license and be insurable, 4+ years experience managing vehicle and/or hardware technology, Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment, Basic understanding of electronics and electrical systems, Experience in field operations coordination, implementation, and technical deployment, attention to detail with the ability to manage multiple projects in parallel, Excellent communication and stakeholder management skills, Fluent in English (verbal and written), Comfortable in a dynamic, fast-paced environment with cross-functional collaboration, Customer travel is expected up to 50-70%, including weekends and overnight stays
Nice to Have
advanced degree preferred, Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment), Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments, Has bias for standardization & automation, the ability to think big, with insistence on high standards, Thrives in a fast-paced and change-heavy environment, Possesses problem-solving skills and a continuous improvement mindset, Has familiarity or hands-on experience with AI tools to drive operational efficiency
What You'll Do.
Monitor customer installation milestone progress
Resolve issues and installation challenges
Serve as point of contact for escalations
Monitor CSAT related to installations
Assist partners in building installation guides
Deliver onsite training
Coordinate with installation vendors
Provide onsite oversight for deployments
Perform first of kind installations
Capture lessons learned
Collaborate with internal teams
Ensure compliance with safety standards
Ensure Statement of Work alignment
How You'll Work.
Team & Collaboration
Work closely with customers, partners, and cross-functional teams; Collaboration with key stakeholders; Collaborate with internal teams (Customer Success, Implementation, and Product); Cross-functional collaboration
Communication Scope
Excellent communication skills; Communicate effectively in ambiguous, fast-paced work environments
Process & Methodology
Project management, Oversee customer engagements, Onsite management for complex deployments, Proactively de-risk projects, Deliver smooth, high-quality installations, Manage multiple projects in parallel, Keep projects on track
Full Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments. This is a remote position open to candidates residing in Mexico, you should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether stu
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